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	<title>Business Telephone Systems</title>
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	<description>Finding the best Business Telephone Systems</description>
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		<title>Double Your Sales And Trump Your Competitors In 3 Easy Steps</title>
		<link>http://www.business-telephone-systems.net/double-your-sales-and-trump-your-competitors-in-3-easy-steps/</link>
		<comments>http://www.business-telephone-systems.net/double-your-sales-and-trump-your-competitors-in-3-easy-steps/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 20:16:31 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/double-your-sales-and-trump-your-competitors-in-3-easy-steps/</guid>
		<description><![CDATA[Get Powerful People to Boost Your Business: 6 Steps to A Stellar Advisory Board Christine Comaford Contributor Bill Clinton, Barbara Walters, Stephen Hawking: What Handshakes of the Rich and Famous Say Christine Comaford Contributor Hold Your Team Accountable: Here&#8217;s How Christine Comaford Contributor Image Credit: thevarguy.com Why do so many businesses struggle with ramping up [...]]]></description>
			<content:encoded><![CDATA[<br />
<aside class="vestpocket">
<p>        		<a href="http://www.forbes.com/sites/christinecomaford/2012/01/09/get-powerful-people-to-boost-your-business-6-steps-to-a-stellar-advisory-board/" class="thumb"><br />
        			<span class="icon" /><br />
											<img src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/de7e9_pt_1773_208_o.jpg" alt="" /></a><br />
				<a href="http://www.forbes.com/sites/christinecomaford/2012/01/09/get-powerful-people-to-boost-your-business-6-steps-to-a-stellar-advisory-board/" class="vp_text"><br />
				        			Get Powerful People to Boost Your Business: 6 Steps to A Stellar Advisory Board<br />
				        		</a></p>
<p>				<cite class="box_byline clearfix"><br />
				<a href="http://blogs.forbes.com/christinecomaford/"><br />
    				<img src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/de7e9_christinecomaford_40.jpg" alt="Christine Comaford" class="avatar" /><strong>Christine Comaford</strong><br />
    				<span class="desc">Contributor</span><br />
    							</a></cite></p>
<p>        		<a href="http://www.forbes.com/sites/christinecomaford/2011/12/27/bill-clinton-barbara-walters-stephen-hawking-what-handshakes-of-the-rich-and-famous-say/" class="thumb"><br />
        			<span class="icon" /><br />
											<img src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/de7e9_pt_1773_199_o.jpg" alt="" /></a><br />
				<a href="http://www.forbes.com/sites/christinecomaford/2011/12/27/bill-clinton-barbara-walters-stephen-hawking-what-handshakes-of-the-rich-and-famous-say/" class="vp_text"><br />
				        			Bill Clinton, Barbara Walters, Stephen Hawking: What Handshakes of the Rich and Famous Say<br />
				        		</a></p>
<p>				<cite class="box_byline clearfix"><br />
				<a href="http://blogs.forbes.com/christinecomaford/"><br />
    				<img src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/de7e9_christinecomaford_40.jpg" alt="Christine Comaford" class="avatar" /><strong>Christine Comaford</strong><br />
    				<span class="desc">Contributor</span><br />
    							</a></cite></p>
<p>        		<a href="http://www.forbes.com/sites/christinecomaford/2012/03/07/hold-your-team-accountable-heres-how/" class="thumb"><br />
        			<span class="icon" /><br />
											<img src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/abfb4_pt_1773_338_o.jpg" alt="" /></a><br />
				<a href="http://www.forbes.com/sites/christinecomaford/2012/03/07/hold-your-team-accountable-heres-how/" class="vp_text"><br />
				        			Hold Your Team Accountable: Here&#8217;s How<br />
				        		</a></p>
<p>				<cite class="box_byline clearfix"><br />
				<a href="http://blogs.forbes.com/christinecomaford/"><br />
    				<img src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/de7e9_christinecomaford_40.jpg" alt="Christine Comaford" class="avatar" /><strong>Christine Comaford</strong><br />
    				<span class="desc">Contributor</span><br />
    							</a></cite></p>
</aside>
<p><a href="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/abfb4_sales-ramp-up.jpg"><img class="size-full wp-image-365" src="http://www.business-telephone-systems.net/wp-content/plugins/rss-poster/cache/abfb4_sales-ramp-up.jpg" alt="" width="225" height="225" /></a>
<p class="wp-caption-text">Image Credit: thevarguy.com</p>
<p>Why do so many businesses struggle with ramping up sales?</p>
<p>It’s because they’re pitching, not educating. Seems obvious, right? Wrong.</p>
<p>Comparing notes with one of my sales guru pals, <a href="http://chetholmes.com">Chet Holmes</a>, I knew I had to write this blog.</p>
<p>Let’s say you sell telephone systems, like Company X does. Company X practiced sales by cold calling prospective companies to ask if they were interested in talking about a new telephone system (yuck—this is a standard product pitch). They had four salespeople making hundreds of calls per day. The result? A whopping three appointments per week. Ack.</p>
<p>First of all, every company that has a phone system more than five years old could benefit from a new phone system. Heck, more than 15 of the major providers of phone systems from just 10 years ago are now out of the phone system business. But inertia is a powerful force–and the enemy of business building and good choices. If the phone system isn’t broke—why fix it?</p>
<p><strong>Ready to double sales? Consider taking the following steps.</strong></p>
<p><strong>Step 1.</strong> The first thing Company X did after discovering the education-based marketing concept was target bigger companies. The bigger the company, the bigger the phone system. The bigger the phone system, the bigger the sales potential.</p>
<p><strong>Step 2.</strong> The salespeople called the 2,000 largest companies in their market with two simple questions: “Hi, we’re doing our annual telephone system survey. I just need to know two things: What is the model of your phone system and how old is it?” In two days, the salespeople had a list of 508 companies with old and often obsolete phone systems.</p>
<p><strong>Step 3.</strong> Now for the best part: <em><strong><a href="http://www.forbes.com/education/">Education</a>-based marketing</strong></em>. The sales reps called on these larger companies with one offer: “We have a new educational program entitled The Nine Ways You’re Wasting Money on Your Voice and Data Spending.” They continued, saying: “We’ve been in the telephone business for 10 years now, and we’ve found that every company wastes money on voice and data spending in at least nine areas. We’ve put together a white paper to teach companies how to stop wasting—and start saving–money. If you ever need any help at all with your voice, data or telephone system needs, we want you to know about us. So we’re sending you our white paper.”</p>
<p><em>This approach increased their appointments <span>ten fold</span>, from three per week to 30 per week.</em> This company’s revenue was $3 million the year prior to using the education-based marketing approach. After six months, Company X’s sales pipeline was $9 million strong. I’ve used these techniques for companies much larger—in the ten and hundreds of millions in revenue. They’re solid.</p>
<p>To drive my point home about the power of education-based marketing, let’s review a few <strong>ineffective education-based marketing approaches, alongside more effective ones.</strong></p>
<p>Article source: <a href="http://www.forbes.com/sites/christinecomaford/2012/03/19/double-your-sales-and-trump-your-competitors/">http://www.forbes.com/sites/christinecomaford/2012/03/19/double-your-sales-and-trump-your-competitors/</a></p>]]></content:encoded>
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		<title>Over 40 Industry Vendors Make Major News at UBM TechWeb&#039;s Enterprise Connect</title>
		<link>http://www.business-telephone-systems.net/over-40-industry-vendors-make-major-news-at-ubm-techwebs-enterprise-connect/</link>
		<comments>http://www.business-telephone-systems.net/over-40-industry-vendors-make-major-news-at-ubm-techwebs-enterprise-connect/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 20:16:29 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[SAN FRANCISCO, March 19, 2012 /PRNewswire/ &#8211; Enterprise Connect, produced by UBM TechWeb, today previews the product and service announcements to be made at the upcoming Enterprise Connect 2012.  Over forty top industry vendors have selected Enterprise Connect as the choice venue to unveil their cutting-edge offerings in enterprise communications and collaboration. Enterprise Connect 2012 is [...]]]></description>
			<content:encoded><![CDATA[<p class="first" />
<p>SAN FRANCISCO, March 19, 2012 /PRNewswire/ &#8211; <a href="http://www.enterpriseconnect.com/orlando/" target="_blank">Enterprise Connect</a>, produced by <a href="http://www.ubmtechweb.com/" target="_blank">UBM TechWeb</a>, today previews the product and service announcements to be made at the upcoming Enterprise Connect 2012.  Over forty top industry vendors have selected <span class="yshortcuts">Enterprise Connect</span> as the choice venue to unveil their cutting-edge offerings in enterprise communications and collaboration. Enterprise Connect 2012 is happening next week, March 26-29, at the Gaylord Palms Resort and Convention Center in Orlando, FL.  For more information visit: <a href="http://www.enterpriseconnect.com/orlando/" target="_blank">http://www.enterpriseconnect.com/orlando/</a>.</p>
<p>&#8220;We are proud that over 130 companies will be exhibiting, and that more than 40 leading solution providers have selected Enterprise Connect to introduce their latest products and services,&#8221; said Fred Knight, Enterprise Connect GM and Co-Chair. &#8220;Enterprise Connect offers attendees a first-hand look at these new technologies, providing a comprehensive view of the enterprise communications and collaboration landscape. Key enterprise decision-makers are provided the insight they need to leverage and plan for the next evolution in communications and collaboration.&#8221;</p>
<p>The list of exhibitors utilizing Enterprise Connect as a platform to showcase their news announcements currently includes:</p>
<p><a href="http://www.911enable.com/" target="_blank">911 Enable</a> introduces the Service Provider Emergency Gateway (SP-EGW), a multi-tenant platform that enables hosted IP-PBX providers to offer automated E911 management from the cloud. The SP-EGW can automatically administer, update and provision IP devices for multiple tenants – and deliver it all as a managed service. Booth 517 to learn more!</p>
<p><a href="http://www.aastrausa.com/" target="_blank">Aastra</a> continues its history of innovation, introducing mobile collaboration solutions at Enterprise Connect.  LIVE in Booth #617, the super hero crew from Marvellous Comics, dubbed the &#8220;Aastra Revengers,&#8221; demonstrates how enterprises across the galaxy can extend their communications&#8217; reach and improve productivity using Aastra BluStar™. For a preview visit <a href="http://www.aastrausa.com/vision" target="_blank">www.aastrausa.com/vision</a>.</p>
<p><a href="http://www.alcatel-lucent.com/enterprise" target="_blank">Alcatel-Lucent</a> continues to deliver on its ability to change the conversation for employees and customers through OpenTouch™, its multi-party, multi-device, multi-media platform. A new addition, to be announced at Enterprise Connect enriches the user experience, providing the full &#8220;multi&#8221; conversation experience, including video, on a popular tablet device. Demo booth 625.</p>
<p><a href="http://www.appliedglobal.com/" target="_blank">Applied Global Technologies</a> (AGT) has released industry-first features for FATHOM HD that advance testing and monitoring support for large scale <span class="yshortcuts">UC</span> video deployments. FATHOM HD, deployed as the only independent HD video testing and monitoring tool that connects to an enterprise network, provides accurate video quality measurements. </p>
<p><a href="http://www.avencall.com/" target="_blank">Avencall</a> will introduce XiVO, an open source phone and unified communications system based on Asterisk for businesses. XiVO communications servers are packaged solutions with a wide range of value added features. XiVO systems are a mix of powerful, scalable and cost effective solutions. Meet us at booth #303.</p>
<p><a href="http://www.avst.com/" target="_blank">AVST</a> unveils a new product line, the CX Series at Enterprise Connect. CX-S is ideal for small to mid-sized businesses (SMB&#8217;s), CX-E was formerly known as CallXpress and CX-C is AVST&#8217;s newest solution to provide cloud technology, all delivered on the most interoperable platform. Learn more at booth 933.</p>
<p><a href="http://www.biamp.com/" target="_blank">Biamp Systems</a> will feature Tesira®, the first truly scalable networked media system using AVB. Tesira is an enterprise-wide solution that can be managed from any PC, and can provide pitch-perfect sound in a performance space, audio for a 200-person teleconference center, or a sound system for a three building campus.</p>
<p><a href="http://www.blackboxresale.com/" target="_blank">Black Box Resale Services</a> will showcase the ability of its new state-of-the art facility to provide high-quality repair and refurbishment services. Stop by for product displays and see if YOU can tell the difference between new and refurbished equipment. Demos from strategic partners Polycom and Plantronics, along with iPad drawing.</p>
<p><a href="http://www.connectsolutions.com/" target="_blank">ConnectSolutions</a> is announcing two new conferencing and collaboration applications that run on their private cloud UC3 Platform. With the new Managed Private Cloud for <span class="yshortcuts">Microsoft Lync</span> and Adobe Connect, ConnectSolutions is helping enterprise organizations and government agencies truly unify communications by taking a best of breed approach.</p>
<p><a href="http://www.damaka.com/" target="_blank">Damaka</a>®, a technology pioneer in Mobile Unified Communications and Collaboration (UCC), will announce a video and collaboration version of Xime™, a unique software client that extends the Video, Audio, IM, Presence, and Desktop Sharing capabilities of IBM Sametime to smartphones and tablets without the need for additional hardware.</p>
<p><a href="http://www.dimensiondata.com/" target="_blank">Dimension Data</a> will highlight its newly-announced global Managed Service for Visual Communications (MSVC). Focused on removing the complexity associated with video conferencing management, MSVC helps organizations maximize user adoption and achieve ROI through flexible monitoring, maintenance and support for client video endpoints – including on-premise, off-premise or hybrid solutions.</p>
<p><a href="http://www.echopass.com/" target="_blank">Echopass</a>, the leader in cloud based contact center solutions announces new mobile customer care solutions including smartphone applications and mobile reporting for contact center supervisors, showing in booth #643.  Echopass will also be announcing a new addition to their EchoPlace Partner Network in the area of mobile application development.</p>
<p><a href="http://www.holdfree.com/" target="_blank">Hold-free Networks</a> debuts the Social Sentiment module for enterprise apps, the first of its Social CRM initiatives planned for 2012. A 30-day free trial is available exclusively to attendees who visit booth #1342 and ask Hold-Free&#8217;s surprise celebrity guest for the secret registration code.</p>
<p><a href="http://www.ir.com/" target="_blank">Integrated Research</a> &#8211; Best of Enterprise Connect Finalist &#8211; will announce end-to-end visibility of voice quality across Avaya, Cisco and Acme Packet <span class="yshortcuts">UC</span> ecosystems. Complemented by out-of-the-box visibility into the whole Microsoft Lync UC ecosystem; Prognosis for UC correlates multi-vendor metrics into a real-time information array.</p>
<p><a href="http://www.apitech.com/ion" target="_blank">ION Networks</a> introduces the SA600 line of low-cost, scalable console servers for secure, remote access to IT systems. It comes in a 3- or 7-port model and is available in both Dial-Up or Wireless Editions. Ideal for service providers and enterprises needing a low-cost alternative to modems or remote access via cellular.</p>
<p><a href="http://www.jabra.com/" target="_blank">Jabra</a> (Booth #528), a world leader in innovative, high-quality hands-free communications solutions, will showcase the Company&#8217;s Mobile Worker product line. The Jabra SUPREME UC, Jabra FREEWAY, and Jabra SPEAK 410 are perfect solutions for productivity on the go, providing flexibility and ease-of-use whether working from home or on the road.</p>
<p><a href="http://www.kemptechnologies.com/" target="_blank">KEMP Technologies</a> will showcase its Microsoft Lync Server 2010-approved LoadMaster hardware and virtual appliance load balancers. KEMP&#8217;s Load Balancers deliver high availability and scale-out enabling easy traffic distribution among Exchange 2010, Lync, SharePoint  RDS. We offer the #1 Price/Performance Load Balancers for <span class="yshortcuts">Unified Communications</span>.</p>
<p><a href="http://en-us.lionbridge.com/Default.aspx?LangType=1033" target="_blank">Lionbridge Technologies</a> and IBM announce the launch of GeoFluent. GeoFluent provides real-time translation on demand, which is ideal for live chat and support forums or blogs. GeoFluent offers the ability for non-English speaking customers to rapidly engage and interact with your organization.</p>
<p><a href="http://www.m5.net/" target="_blank">M5 Networks</a> will introduce M5 Cloud Communicator, a desktop application that extends the company&#8217;s visionary unified communications offering.  In addition to a &#8220;presence&#8221; feature that lets users see when their colleagues are on the telephone, the application offers instant messaging across the enterprise, peer-to-peer video chat, file transfer, and screen-sharing.</p>
<p><a href="http://www.matrixcomsec.com/" target="_blank">Matrix ComSec</a> (booth # 1142) – a global leader in IP Telephony announces their SIP 2.0 compliant SETU and Eternity VoIP/PRI/PSTN/GSM gateway products. Both SETU and Eternity are interoperable with all major SIP service providers. Matrix is also introducing COSEC &#8211; their award winning access control product line to US market.</p>
<p><a href="http://www.metropolis.com/" target="_blank">Metropolis Technologies</a> will unveil a new version of their acclaimed telemanagement and call reporting tool, OfficeWatch.   Among the enhanced features include a dashboard with top-10 tabs listing the most expensive, frequently dialed, and high cost calls to enable users to get an at-a-glance view of all call activity in their organization.</p>
<p><a href="http://www.partnerpedia.com/" target="_blank">Partnerpedia</a> will demo its new Enterprise App Store solution that allows corporate IT to control the publishing, distribution and management of mobile and cloud apps across all unified communications endpoints.  Also drop by for a chance to win the new iPad! Visit booth #1300.</p>
<p><a href="http://www.phybridge.com/" target="_blank">Phybridge</a> announces the launch of its PoLRE switch, an enterprise-grade data switch that delivers Ethernet and PoE over a single pair of telephony grade wire with four times the reach of traditional data switches. The PoLRE switch transforms the existing voice infrastructure into an ideal platform for IP Telephony.</p>
<p><a href="http://www.presenceco.com/" target="_blank">Presence Technology</a> introduces Presence Web Apps, a set of front-end applications for Contact Centers.  The flexibility of Web Apps equals zero workstation administration or IT hassle.  This simplifies using home agents, or geographically dispersed agents.  There is no need for complex architecture or expensive solutions.  100% web; no other application conflicts.</p>
<p><a href="http://www.protonmedia.com/" target="_blank">ProtonMedia</a> will showcase ProtoSphere 2.0, the immersive, social, learning and collaboration software for the enterprise. This always-on workspace brings together the right people and content to increase the speed and effectiveness of knowledge transfer, learning, and social engagement and provide context to business-critical information. See ProtoSphere 2.0 at Booth #310.</p>
<p><a href="http://www.radvision.com/" target="_blank">RADVISION</a> will be showing a number of solutions including the first-ever North American public demonstration of the RADVISION SCOPIA XT5000. The XT5000 is RADVISION&#8217;s brand new, flagship room-based video system. We&#8217;ll also be showing immersive telepresence, SCOPIA Desktop and SCOPIA Mobile &#8211; both on Apple iOS and Android operating systems. <a href="http://www.radvision.com/" target="_blank">www.radvision.com</a></p>
<p><a href="http://www.revolabs.com/" target="_blank">Revolabs</a> (Booth 313) will unveil the FLX VoIP, the first wireless conference phone designed for VoIP networks. For exceptional audio performance and flexibility across the entire enterprise, the FLX VoIP brings the clarity of HD audio and freedom of wireless microphones and speakers to IP telephone networks.</p>
<p><a href="http://www.rtx.hk/" target="_blank">RTX</a> (Booth #436) presents Android Touch &#8211; a unique addition to business mobility that will enable vertical markets with dedicated applications. Featuring an 800&#215;480 TFT colour display (3.5&#8243;) with touch screen and a powerful platform, this is a future proof product that handles your business needs both for DECT and WIFI.</p>
<p><a href="http://www.servicepilot.com/" target="_blank">ServicePilot</a> will announce support of Avaya and Acme Packets SBCs in the latest release of their integrated VoIP and unified communications monitoring solution. ServicePilot ISM Enterprise is a cost-effective and easy to use alternative for network and application performance management. It also provides support for Cisco, ALU and Aastra. </p>
<p><a href="http://smarttech.com/" target="_blank">SMART Technologies Inc.,</a> a leading provider of collaboration solutions, announces an upcoming solution for Microsoft Lync 2010.<i> </i> Used in conjunction with a SMART Board<sup>®</sup> interactive whiteboard or display and SMART Meeting Pro software, Microsoft Lync will allow users to experience visual collaboration via SMART&#8217;s intuitive touch and digital-ink technology.</p>
<p>At Enterprise Connect, snom is debuting the <a href="http://www.snom.com/index.php?id=1258L=0" target="_blank">snom 370 UC edition</a> desktop phone recently qualified by Microsoft®, attaining &#8216;optimized for Microsoft® Lync™&#8217; status, the highest designation of interoperability and integration under Microsoft&#8217;s Compatible Device Program. See the snom 370 UC edition on display at booth #737.</p>
<p><a href="http://www.starleaf.com/" target="_blank">StarLeaf</a> announces general availability of its enterprise-class solution for video and voice communications–at the desktop and in the meeting room. With breakthrough technology, StarLeaf makes video calling as easy and as simple as a phone call. The complete solution will be showcased at Enterprise Connect, 26-28th March 2012.</p>
<p><a href="http://www.telstrat.com/" target="_blank">TelStrat</a> formally launches Engage Quality™, its powerful, comprehensive contact center solution for delivering targeted agent evaluation and training, calibrated for consistency, across a team or the entire organization. Engage Quality incorporates advanced evaluation, calibrated assessment, integrated coaching/e-learning, and fully customizable agent performance reporting with an intuitive Web 2.0 interface.</p>
<p><a href="http://www.moyagroup.com/" target="_blank">The Moya Group</a> (Booth #1438) introduces its telecommunications and WAN infrastructure management services designed for multi-site enterprises. These services address a significant gap in traditional managed service offerings and include consolidated help desk, project management, service inventory tracking, procurement, and provider contract management.</p>
<p><a href="http://www.thrupoint.com/" target="_blank">Thrupoint</a> announces Fusion™, a framework for rapid availability of SIP-based applications. Fusion™ Service Broker delivers Session Management 2.0 with flexible interoperability across multivendor environments, dynamic application chaining and rich policy. Fusion™ UC for tablets like iPad gives enterprises B2B and B2C video collaboration along with voice, IM and presence capabilities.</p>
<p><a href="http://www.tonesoft.com/" target="_blank">Tone Software</a> announces ReliaTel VoIP and UC Service Assurance 4.0, delivering expanded management intelligence that increases operational efficiency and reduces operational costs for Enterprises and MSPs. Optimized alarm management, advanced performance trending dashboards, and integrated route diagnostic capabilities help teams anticipate, diagnose, and resolve service-impacting issues more rapidly and accurately.</p>
<p><a href="http://www.voice4net.com/" target="_blank">Voice4net</a> introduces Contact Center HD, a comprehensive customer interaction ecosystem that enables businesses to engage customers on a deeper, more meaningful basis. CCHD provides simple integration of emerging touch points like social networks while continuing to leverage legacy interaction channels including voice, email, and web.  For more information, visit <a href="http://www.voice4net.com/" target="_blank">www.voice4net.com</a>.</p>
<p><a href="http://www.voss-solutions.com/" target="_blank">VOSS</a> will make 3 announcements, including <a href="http://www.voss-solutions.com/NewsEvents/Latest/2012/120228/" target="_blank">VOSS 8.0</a>, a UC fulfilment platform to better address enterprise mobility and private cloud, <a href="http://www.voss-solutions.com/NewsEvents/Latest/2012/120118/" target="_blank">VOSS User Deployment Service</a>, to simplify and accelerate migration to on-premise or cloud-based UC, and the ground-breaking <a href="http://www.voss-solutions.com/NewsEvents/Latest/2012/120229/" target="_blank">VOSS UC Business Analytics Solution</a>, nominated for &#8220;Best of Enterprise Connect&#8221;, which tracks UC utilization and costs.</p>
<p><a href="http://www.voxeo.com/" target="_blank">Voxeo</a> is announcing location-based services in its interactive voice response (IVR) platform for voice, text and mobile web interactions.  Voxeo LBS makes it safer and more convenient for mobile customers to access information and services, such as a retailer&#8217;s nearest store, obtaining roadside assistance and more without entering a location or downloading an app.</p>
<p><a href="http://www.vxicorp.com/" target="_blank">VXi</a> (<a href="http://www.vxicorp.com/" target="_blank">http://www.vxicorp.com/</a>) will be at the CTD booth (#1302) featuring their new UC-ready &#8220;best in class&#8221; UC ProSet. Plus, they&#8217;ll have their latest BlueParrott headsets, the B250-XT+ and Xpress. Designed for noisy environments, they knock out nearly 95% of all background noise. FMI: Gina Hislop, Regional Sales Manager, at hislop@vxicorp.com.</p>
<p><a href="http://www.zeacom.com/" target="_blank">Zeacom</a> (<a href="http://www.Zeacom.com">www.Zeacom.com</a>) will debut a new cloud offering of its multimedia contact center and business process automation solutions, and will showcase ZCC Version 6.1, which features mobility apps for Android, business intelligence for the contact center and additional flexibility for PBX users wanting to benefit from integration with Microsoft Lync.</p>
<p><a href="http://www.zultys.com/" target="_blank">Zultys</a> will present the new features of MX Release 7.0 designed to empower businesses to collaborate more effectively. The new features of Zultys Unified Communication solution include Mobile Communicator for Android and the most flexible, customizable UC client on the market. See it all at the CTD booth #1302.</p>
<p>For more information on these companies, participating exhibitors and a complete Enterprise Connect schedule, visit: <a href="http://www.enterpriseconnect.com/orlando/" target="_blank">http://www.enterpriseconnect.com/orlando/</a>.</p>
<p><b>About</b> <a class="c1" href="http://enterpriseconnect.com/" target="_blank">Enterprise Connect</a><br />
Enterprise Connect (formerly VoiceCon) is the leading conference and exhibition for enterprise IP Telephony, Converged Networks and Unified Communications in North America. Enterprise Connect® brings corporate IT decision makers together with the industry&#8217;s vendors, analysts and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect® owns and produces No Jitter, (<a href="http://www.nojitter.com/" target="_blank">http://www.nojitter.com/</a>), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, a Webinar Series and Virtual Events. For more information, visit <a href="http://enterpriseconnect.com/" target="_blank">http://enterpriseconnect.com/</a>.</p>
<p><b>About</b> <a class="c1" href="http://www.ubmtechweb.com/" target="_blank">UBM TechWeb</a> <b><br /></b>UBM TechWeb the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its three core businesses – media solutions, marketing services and paid content – UBM TechWeb produces the most respected and consumed brands and media applications in the technology market. More than 14.5 million business and technology professionals (CIOs and IT managers, Web  Digital professionals, Software Developers, Government decision makers, and Telecom providers) actively engage in UBM TechWeb&#8217;s communities and information resources monthly. UBM TechWeb brands include: global face-to-face events such as Interop, Cloud Connect, Black Hat and Enterprise Connect; award-winning online resources such as InformationWeek, Light Reading, and Network Computing; and market-leading magazines InformationWeek, Wall Street  Technology, and Advanced Trading. UBM TechWeb is a part of UBM plc, one of the world&#8217;s largest media businesses as a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion.</p>
<p>Article source: <a href="http://finance.yahoo.com/news/over-40-industry-vendors-major-173000028.html">http://finance.yahoo.com/news/over-40-industry-vendors-major-173000028.html</a></p>]]></content:encoded>
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		<title>Notice of Annual General Meeting of Vitrolife AB (publ)</title>
		<link>http://www.business-telephone-systems.net/notice-of-annual-general-meeting-of-vitrolife-ab-publ/</link>
		<comments>http://www.business-telephone-systems.net/notice-of-annual-general-meeting-of-vitrolife-ab-publ/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 13:37:03 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/notice-of-annual-general-meeting-of-vitrolife-ab-publ/</guid>
		<description><![CDATA[Regulatory News: The Annual General Meeting of Vitrolife AB (publ) (STO:VITR) will take place on Thursday April 19, 2012, at 5 p.m. in the company’s premises at Gustaf Werners gata 2 in Gothenburg. Notice of attendance at the Annual General Meeting shall be given no later than Friday, April 13, 2012, at 12 noon. Shareholders [...]]]></description>
			<content:encoded><![CDATA[<p>
      Regulatory News:
    </p>
<p>
      The Annual General Meeting of Vitrolife AB (publ) (STO:VITR) will take<br />
      place on Thursday April 19, 2012, at 5 p.m. in the company’s premises at<br />
      Gustaf Werners gata 2 in Gothenburg. Notice of attendance at the Annual<br />
      General Meeting shall be given no later than Friday, April 13, 2012, at<br />
      12 noon.
    </p>
<p>
      Shareholders wishing to participate at the Annual General Meeting shall<br />
      notify the company by mail to Vitrolife AB (publ), Box 9080, SE-400 92<br />
      Gothenburg, Sweden, Att: Anita Ahlqvist, by phone +46 31 721 80 83, by<br />
      fax +46 31 721 80 99 or by e-mail aahlqvist@vitrolife.com.<br />
      Name/business name, personal identification number/ company registration<br />
      number (or the equivalent), address, telephone number, number of shares,<br />
      details of any advisors and where appropriate details of a<br />
      representative or proxy must be stated in the notification. A proxy form<br />
      in Swedish for shareholders wishing to be represented by proxy will be<br />
      found on www.vitrolife.com.<br />
    <!-- sh_cad_2 --></p>
<p>
      Shareholders that have their shares registered in the name of a nominee<br />
      must temporarily record their shares in the share register kept by<br />
      Euroclear Sweden AB in their own names to be able to attend the General<br />
      Meeting. Such registration must be carried out no later than Friday,<br />
      April 13, 2012.
    </p>
<p>
      The following proposals will be amongst those presented at the Annual<br />
      General Meeting:<br />
    <!-- sh_cad_4 --></p>
<p>
      · Dividend of SEK 0.60 per share and Tuesday, April 24, 2012, as the<br />
      record date for the dividend.<br />
    <!-- sh_cad_5 --></p>
<p>
      · The Election Committee proposes that the number of members of the<br />
      Board of Directors shall be six. Patrik Tigerschiöld, Fredrik Mattsson,<br />
      Maris Hartmanis, Tord Lendau and Barbro Fridén are proposed for<br />
      re-election as Board members and Carsten Browall is proposed as a new<br />
      member of the Board. The Board member Madeleine Olsson-Eriksson has<br />
      declined re-election. As Chairman of the Board, the committee proposes<br />
      re-election of Patrik Tigerschiöld. Remuneration to the Board of<br />
      Directors is proposed to be a total of SEK 770,000, of which SEK 220,000<br />
      is to be allocated to the Chairman of the Board and SEK 110,000 to each<br />
      of the other Board members. The amounts include remuneration for<br />
      committee work. The proposal means that Board fees are unchanged.<br />
    <!-- sh_cad_6 --></p>
<p>
      · Authorization for the Board to resolve to issue new shares up until<br />
      the next Annual General Meeting.<br />
    <!-- sh_cad_7 --></p>
<p>
      · Authorization for the Board to make a decision on the acquisition of<br />
      the company’s own shares during the period up until the next Annual<br />
      General Meeting.<br />
    <!-- sh_cad_8 --></p>
<p>
      Attachment: Full notice
    </p>
<p>
      Gothenburg, March 19, 2012 VITROLIFE AB (publ) The Board<br />
    <!-- sh_cad_9 --></p>
<p>
      Vitrolife (http://www.vitrolife.com/en/Corporate/)<br />
      is a global biotechnology/medical device Group that works in the areas<br />
      of Fertility and Transplantation. The Fertility (http://www.vitrolife.com/en/Fertility/)<br />
      product area works with nutrient solutions (media), cryopreservation<br />
      products and advanced consumable instruments such as needles and<br />
      pipettes, for the treatment of human infertility. Work is also carried<br />
      out to enable the use and handling of stem cells for therapeutic<br />
      purposes. The Transplantation (http://www.xvivoperfusion.com/transplantation/)<br />
      product area works with solutions and systems for assessing and<br />
      preserving organs outside the body, so as to be able to select usable<br />
      organs and keep them in optimal condition pending transplantation.<br />
    <!-- sh_cad_10 --></p>
<p>
      Vitrolife (http://www.vitrolife.com/en/Corporate/)<br />
      today has approximately 220 employees and its products are sold in<br />
      almost 90 markets. The company is headquartered in Gothenburg, Sweden,<br />
      and there are also offices in USA, Australia, France, Italy, United<br />
      Kingdom, China and Japan. The Vitrolife share (http://www.vitrolife.com/en/Corporate/Financial/The-share1/)<br />
      is listed on NASDAQ OMX Stockholm (http://www.nasdaqomxnordic.com/aktier/shareinformation?Instrument=SSE13469),<br />
      Small Cap.<br />
    <!-- sh_cad_11 --></p>
<p>
      Vitrolife AB (publ), Box 9080, SE-400 92 Göteborg, Sweden. Corporate<br />
      identity number 556354-3452.<br />
    <!-- sh_cad_12 --></p>
<p>
      Tel: 46 31 721 80 00. Fax: 46 31 721 80 99. E-mail: info@vitrolife.com.<br />
      Website: www.vitrolife.com/<br />
			<!-- sh_cad_13 --></p>
<p>
      Vitrolife is required to publish the information in this press release<br />
      in accordance with the Swedish Securities Market Act and/or the<br />
      Financial Instruments Trading Act. The information was submitted for<br />
      publication on March 19, at 12:00 a.m.<br />
    <!-- sh_cad_14 --></p>
<p>
      This is a translation of the Swedish version of the press release. When<br />
      in doubt, the Swedish wording prevails.<br />
    <!-- sh_cad_15 --></p>
<p>
      This information was brought to you by Cision http://www.cisionwire.com
			</p>
<p><span class="bwct31415" /></p>
<p>Article source: <a href="http://www.finanzen.net/nachricht/Notice-of-Annual-General-Meeting-of-Vitrolife-AB-publ-1741097">http://www.finanzen.net/nachricht/Notice-of-Annual-General-Meeting-of-Vitrolife-AB-publ-1741097</a></p>]]></content:encoded>
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		<title>M5 Networks, InsightSquared Partner To Provide Small And Medium-Sized Businesses With Actionable Intelligence</title>
		<link>http://www.business-telephone-systems.net/m5-networks-insightsquared-partner-to-provide-small-and-medium-sized-businesses-with-actionable-intelligence/</link>
		<comments>http://www.business-telephone-systems.net/m5-networks-insightsquared-partner-to-provide-small-and-medium-sized-businesses-with-actionable-intelligence/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 13:36:54 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/m5-networks-insightsquared-partner-to-provide-small-and-medium-sized-businesses-with-actionable-intelligence/</guid>
		<description><![CDATA[Combining data from the business phone system with data from front and back office systems enables staffing firms to run their business by the numbers M5 Networks, the market leader in cloud communications for business, and InsightSquared, the leading provider of business intelligence software for small and medium-sized businesses, announced a partnership recently at the [...]]]></description>
			<content:encoded><![CDATA[<p><i>Combining data from the business phone system with data from front and back office systems enables staffing firms to run their business by the numbers</i></p>
<p>M5 Networks, the market leader in cloud communications for business, and InsightSquared, the leading provider of business intelligence software for small and medium-sized businesses, announced a partnership recently at the 2012 Staffing Industry Analysts Executive Forum in Las Vegas, NV.</p>
<p>As a result of the partnership, M5&#8242;s customers will be able to manage their data generated from M5 alongside data from other systems, such as their applicant tracking system, in InsightSquared&#8217;s business intelligence product, empowering decision makers to make better, data-driven decisions in order to improve efficiency and increase revenue. </p>
<p>&#8220;Like most small and medium-sized businesses, staffing and recruiting firms generate large amounts of data from their business applications, such as their phone system and applicant tracking system. Decision makers at these firms need an easy way to not only manage all of this data, but to also analyze this data efficiently in order to make better business decisions,&#8221; said Fred Shilmover, CEO and co-founder at InsightSquared. &#8220;Our ground-breaking business intelligence product, which we have tailored specifically for the staffing and recruiting industry, aggregates all of this data and makes it easier to quickly identify the actionable items that will move the needle.&#8221;</p>
<p>The combined solution will help customers:</p>
<ul>
<li>Manage data from the business phone system and other applications, such as the applicant tracking system, in one easy to use interface
</li>
<li>Visualize trends in voice and data to understand the &#8220;why&#8221; of spikes and valleys in activity
</li>
<li>Save time, effort and money by eliminating the need to manually generate reports or hire data analysts
</li>
<li>Identify actions that will positively impact efficiency and revenue</li>
</ul>
<p>&#8220;M5 is committed to helping companies bridge the gap between the telephone and critical business applications like the applicant tracking system,&#8221; said Brent Barbara, VP of Innovation and Integration for M5 Networks. &#8220;Our partnership with InsightSquared is part of our vision to improve a system&#8217;s data and analytics, while at the same time satisfying the users&#8217; need for speed and ease of use. Harmonious integration of the telephone and applicant tracking system isn&#8217;t just a ‘nice-to-have&#8217; for companies that want to increase placements and improve support performance, it&#8217;s a non-negotiable requirement.&#8221;</p>
<p>Joint clients are excited about the partnership. &#8220;At Hobson Associates, we have valued the technologies that both InsightSquared and M5 have been providing to us standalone, so we are extremely excited about this partnership,&#8221; said Lisa Iannone, Vice President and Senior Partner at Hobson Associates. &#8220;Hobson is a metrics-driven company, and as a result of this integration, we will now have a comprehensive analytics solution that allows us to more effectively and efficiently manage our business and drive revenue.&#8221; For more information, visit www.m5.net and www.insightsquared.com.</p>
<p>The integrated solution will be available in Q2 2012.
</p>
<p><i>SOURCE: M5 Networks</i></p>
<p>Article source: <a href="http://www.bsminfo.com/article.mvc/M5-Networks-InsightSquared-Partner-To-0001?atc~c=771+s=773+r=001+l=a">http://www.bsminfo.com/article.mvc/M5-Networks-InsightSquared-Partner-To-0001?atc~c=771+s=773+r=001+l=a</a></p>]]></content:encoded>
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		<item>
		<title>Park Ridge Community Calendar for the week of March 22, 2012</title>
		<link>http://www.business-telephone-systems.net/park-ridge-community-calendar-for-the-week-of-march-22-2012/</link>
		<comments>http://www.business-telephone-systems.net/park-ridge-community-calendar-for-the-week-of-march-22-2012/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 07:35:27 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/park-ridge-community-calendar-for-the-week-of-march-22-2012/</guid>
		<description><![CDATA[March 16, 2012 2:02PM Reprints Updated: March 18, 2012 4:20PM Submissions for Community Calendar are required two weeks preceding the date of publication. Send to: Mary Ann Bottari, Pioneer Press, 3701 W. Lake Ave., Glenview IL 60026; mbottari@pioneerlocal.com. Information may be faxed to (847) 486-7495. Agenda The city of Park Ridge lists the following meetings [...]]]></description>
			<content:encoded><![CDATA[
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<p>							<span class="date-time">March 16, 2012 2:02PM</span></p>
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<li><a href="http://www.SunTimesReprints.com" class="reprints" title="Order Reprints">Reprints</li>
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<p>Updated: <span class="date-time">March 18, 2012 4:20PM</span></p>
</p>
<p class="NormalParagraphStyle"> <span class="body.sans.italic">Submissions for Community Calendar are required two weeks preceding the date of publication. Send to: Mary Ann Bottari, Pioneer Press, 3701 W. Lake Ave., Glenview IL 60026; mbottari@pioneerlocal.com. Information may be faxed to (847) 486-7495. </span> </p>
<p class="subhead.big">Agenda</p>
<p class="body.sans"> The city of Park Ridge lists the following meetings which take place in City Hall, 505 Butler Place, unless otherwise noted. For a complete agenda, call City Hall at (847) 318-5200:</p>
<p class="body.sans"> <span class="body.bold">March 22</span> – Budget Workshop, 7 p.m.; Community Health Commission, 7:30 p.m.</p>
<p class="body.sans"> <span class="body.sans.bold">March 26 </span>– Special City Commission Meeting: Public Hearing/Electrical Aggregation, 6:45 p.m.; Committee-of-the-Whole (Finance/Procedures  Regulations) 7 p.m.</p>
<p class="body.sans"> <span class="body.sans.bold">March 27</span>  – Board of Fire and Police Commissioners &#8211; all day event; Planning and Zoning Commission, 7 p.m.</p>
<p class="body.sans"> <span class="body.sans.bold">March 28 </span>– Special City Council Meeting, 7 p.m.</p>
<p class="body.sans"> Chamber</p>
<p class="body.sans"> Park Ridge Chamber of Commerce, 720 Garden St., (847) 825-3121; www.parkridgechamber.org; <span class="body.regular">e-mail info@parkridgechamber.org</span>: </p>
<p class="body.sans"> <span class="body.sans.bold">March 22,</span> 5:30-8:30 p.m.: Business after Hours, Park Ridge-Edison Park Bowling Challenge, Edison Park Inn, 6715 N. Olmsted Ave.; $25 per person includes bowling, all-you-can-eat pizza and appetizers and cash bar, 5:30-8:30 p.m. <span class="body.sans.bold">March 27,</span> 6-7:30 p.m.: Chamber Retail Roundtable Meeting, 720 Garden St., – A new group formed to allow retailers the opportunity to discuss issues of interest to them. <span class="body.sans.bold">March 28,</span> 9-10:30 a.m.: Chamber Health Care Forum Meeting, 720 Garden St. <span class="body.sans.bold">March 29</span>, 5 p.m.: Grand Opening/Ribbon Cutting at Park Ridge Financial. Celebrate with board member Rick Pucci as Mayor Schmidt cuts the ribbon at Pucci’s new offices at 36 Main St. <span class="body.sans.bold">March 30</span>,  8:30-9:45 a.m.: Women in Business Networking Breakfast, “Fight Like a Girl” presentation by Michelle DeLaRosa, owner of MBD Martial Arts Academy; members $10; $15 prospective members and walk-ins. </p>
<p class="body.list"> The Retail Committee of the Park Ridge Chamber of Commerce presents First Fridays, a series of local events to provide an evening of art, music shopping and dining for area residents. Activities are planned for Uptown and South Park area shops and restaurants, most of which are offering specials for each event. Each event takes place on the first Friday of the month. Highlighted merchants include Affresco, All on the Road Catering, Around the World Cigars  Gifts, Brickton Art Center, Jason’s Deli, Like New Auto Spa, OnView, Pickwick Restaurant, Pickwick Theater, Raffia Gifts, Rocky Mountain Chocolate Factory, TeaLula, 2 Sisters Boutique, Vine Street Candles, WineStyles. Other merchants interested in participated should contact Sheila Duda, event chairman, at sduda@tealula.com. Tentative First Fridays include — April 6: Spring Fling (flowers and gardening) in stores; May 4: Art and Artists, showcasing Park Ridge artists in stores; June 1: Sounds of Summer, showcasing Park Ridge musicians in stores; July 6: Cruisin’ Park Ridge (classic car show); Aug. 3: Amazing Race Scavenger Hunt in stores; Sept. 7: Dog Days of Summer (local pet shelters and adoption) at stores; Oct. 5: AutumnFest (scarecrow contest in stores); Nov. 2: – “Remember in November”: food drive for food pantry; Dec. 7 – Windows on Parade in stores.</p>
<p class="subhead.big"> Blood Drive</p>
<p class="body.sans"> The Holy Family Guild, in partnership with the American Red Cross, is sponsoring St. Paul of the Cross’s annual Blood Drive from 8 a.m. to 1:30 p.m. April 1 in the Morello Parish Life Center 320 S. Washington St. Appointments are preferred but not required, and walk-in donors are welcome after 10:30 a.m. Call 1-800-733-2767 or log on to www.redcrossblood.org.</p>
<p class="body.sans"> Civic</p>
<p class="body.sans"> Maine Township is again accepting nominations for the Sgt. Karen Lader Memorial Good Citizen’s Award. The award recognizes a Maine Township resident who has shown support, service, and dedication to the township. The winner will be recognized at the Maine Township Annual Town Meeting on April 10 and will receive a plaque and monetary award. Deadline to submit a nomination is March 22. Nomination forms are available on the Maine Township website, www.mainetownship.com, or at the front desk of Maine Township Town Hall, 1700 Ballard Road in Park Ridge. Forms should be mailed to Township Trustee Susan Moylan Krey at the Town Hall address or faxed to (847) 297-1335.</p>
<p class="body.sans">Republican Women of Park Ridge meetings take place at 7 p.m. on the third Thursday of every month at South Park Recreation Center, 833 Talcott Road. E-mail RWOPR@ymail.com or go to www.republicanwomenofparkridge.com.</p>
<p class="body.sans">The Maine Township Neighborhood Watch meets at 7:30 p.m. on the first Wednesday of every month in the basement of Maine Town Hall, 1700 Ballard Road in Park Ridge. Meetings address issues within the unincorporated area of the township and all residents are invited. Reports from the Cook County Sheriff’s Police, North Maine Fire Department, and the township’s Code Enforcement Department are shared, and residents are invited to ask questions and report any concerns or problems in their neighborhood.</p>
<p class="subhead.big"> Classes</p>
<p class="body.sans"> The Joseph Regenstein, Jr. School of the Chicago Botanic Garden, 1000 Lake Cook Road, Glencoe, offers a variety of classes for the adults in the horticulture, garden design, nature studies and botanical arts by Garden staff and other experts. For information or to register, visit www.chicagobotanic.org/school or call (847) 835-8261. </p>
<p class="body.sans">Edison Park Lutheran Church — North Hall, 6626 N. Oliphant Ave., Chicago, hosts an Opera Appreciation class from 9:30-10:30 a.m. every Tuesday, year round (across the street from the Edison Park Metra Train Station). Listen to arias from famous operas as introduced by Babs Lieberman of the Lyric Opera of Chicago. Fee is $20 for eight weeks. Light refreshments. Parking available. Call Diane, (773) 774-6097.</p>
<p class="subhead.big"> Clubs</p>
<p class="body.sans"> The Twenty First Star Chapter, NSDAR invites women interested in joining the Daughters of the American Revolution to attend a Genealogy Workshop from 9 a.m. to noon March 31 on the third floor of the Park Ridge Library, 20 S. Prospect Ave. Participants will have the opportunity to work with a club member on their lineage research and receive assistance with application papers. Bring along all records and information; there will be reference books available for use. Call Dorothy Wilson, membership chairman, at (847) 328-6946.</p>
<p class="body.sans">The Park Ridge Panhellenic Club will meet at noon April 6 in the Park  Ridge Country Club, 636 N. Prospect Ave. Betsy Means will present a mystery drama. Members are reminded to bring donations for the Maine Township Food Pantry. Membership in the Panhellenic Club is open to alumnae of college Greek letter sororities. Call Betty Jaacks at (847) 823-0660.</p>
<p class="body.sans">Park Ridge Women’s Tennis Association is looking for new members for the 2012 season (May to September). The PRWTA provides opportunities for competitive  and social play. Women of all levels of ability (A, B and C) are welcome. Non-refundable membership dues are $33 for residents, or $35 for nonresidents. A $10 late fee applies after April 2. Visit www.prwta.org.</p>
<p class="body.sans">The Des Plaines Camera Club meets on the second and fourth Monday of each month, September through May. Meetings are held at 7 p.m. at the Des Plaines Park District’s field house at Arndt Park, 1990 White St. in Des Plaines. Meetings are conducted in a casual atmosphere that include workshops, lectures, demonstrations and inter-club competitions. The club also provides the opportunity to share ideas and techniques with fellow photographers. As a club, members are part of the Chicago Area Camera Club Association and the Photographic Society of America. Visit www.desplainescameraclub.com.</p>
<p class="body.sans">The Park Ridge Garden Club meets at 7 p.m. on the second Thursday of the month in the Community Room of the Senior Center, 100 S. Western Ave. All are welcome. The Garden Club is a member of the Garden Clubs of Illinois, Inc., District IX and the National Garden Clubs, Inc., Central Region.   </p>
<p class="body.sans">Des Plaines Toastmasters Club No. 1645 meets on the first, third, and (where applicable) fifth Mondays of every month, from 7-8:45 p.m. in the Des Plaines Public Library, 1501 Ellinwood St., in Room A. The Des Plaines chapter is one of a global network of clubs in Toastmasters International through which men and women of every ethnicity, educational level and profession meet to build their competence in communication so they can gain the confidence to lead others. Contact Hap at (847) 635-6351 or hap@therainreport.com, or view www.desplainestoastmasters.org.</p>
<p class="body.sans">Park Ridge Toastmasters Club provides its members with a communication and leadership development program and is a member club of Toastmasters International. The club meets at 7:30 p.m. on the second and fourth Thursdays at the First United Methodist Church, 418 W. Touhy Ave. Call Cruz Bernal-Albano at (847) 702-5044 or visit www.parkridgetoastmasters.com.</p>
<p class="body.sans">Veterans of Foreign Wars Post 7712 meet every second Wednesday of the month at 7 p.m. at the Post on Caldwell Avenue (next to Tam Tennis in Niles on Howard Street). The post is open also from 7 p.m. until closing Fridays. All veterans from Vietnam, Gulf War, Afghanistan Korea, World War II are welcome. Contact Bernard Beverley, (847) 966-5479, or jamesbond54762@yahoo.com.</p>
<p class="body.sans">The Korean War Veterans Association, Greater Chicago Chapter No. 25, meets at 7 p.m. the fourth Wednesday of each month at the Montclare-Leyden VFW Post, 6940 W. Diversey Ave. Call Joe Henmueller, (773) 774-9671.</p>
<p class="body.sans">The Polish Women’s Alliance has a reorganized research library and reading room at 6643 N. Northwest Highway, Chicago, second floor. Many books, both in Polish and English, are available from 9 a.m.-3 p.m. For a list of catalogued books go to www.pwaa.org and click on the library button. Contact Vice President Sharon Zago, at (847) 384-1208, or Treasurer Barbara Miller, at (847) 384-1206.</p>
<p class="body.sans">Des Plaines Geology Society meets at 8 p.m. the third Thursday of the month at the Des Plaines Leisure Center, 2222 Birch St., Des Plaines (north of Touhy Avenue, between River and Mannheim roads).</p>
<p class="subhead.big"> Community</p>
<p class="body.sans"> Resurrection College Prep High School presents an International Fest from 2-5 p.m. March 25 at Resurrection, 7500 W. Talcott Ave., Chicago. The event will feature performances, food and cultural exhibits that represent the cultural heritage of Resurrection students. All are welcome.  Advance tickets are $3, general admission at the door will be $5, senior admission is $4, and children ages 12 and under admission is $4. Tickets are available at www.reshs.org or by calling (773) 775-6616 Ext 112.  Food tickets will be sold at the event.</p>
<p class="body.sans">The Ladies Philoptochos Society of the St. Haralambos Greek Orthodox Church, 7373 N. Caldwell Ave. in Niles, will hold their Spring Bake Sale from 9 a.m.-6 p.m. April 3 and 4 in the Community Center. The Bake Shop features sweet tsoureki bread and koulourakia. Also, for the  Pascha celebration there will be lambathes, dyed red eggs sold by the dozen, and Easter gift baskets.  The famous home-made Greek pastries, such as baklava, diples, kataifi, galaktoboureko, kourambiethes and melomakarouna will also be available for holiday entertaining. A Lenten Lunch will be served both days and shoppers can stop in the Coffee Shop to sit and enjoy a pastry and coffee. There is no admission and plenty of free parking. Call ahead to place a pastry order for pick-up; (847) 647-8880.</p>
<p class="body.sans">Roger Scanlan, director of Music at Park Ridge Presbyterian Church, will present a vocal recital at 4 p.m. March 25 in the church sanctuary, 1300 W. Crescent Ave. (at Delphia). He will be accompanied by Linda Hoisington, staff accompanist at Calvin College, Grand Rapids, Mich., where Scanlan is an adjunct professor of voice. They will perform songs by Franz Joseph Haydn, Johannes Brahms, Claude Debussy, Charles Ives and John Duke. The concert is free and open to the public; free parking. There will be a reception following the concert. Call (847) 823-4135.</p>
<p class="body.sans">Our Lady of Ransom’s annual Rummage Sale will take place from 9 a.m.-5 p.m., March 30 in Paluch Hall, 8300 Greenwood Ave., Niles. There will be a variety of items available: clothing, glassware, toys, tools, household items, jewelry, small appliances, exercise equipment, small furniture, lamps, bedding, books and more. There is also a “Treasure Room” that will have items that are new or slightly used. The sale benefits the parish as a whole. A pre-sale will be held from 6-9 p.m. March 29; $3 admission fee. A Bag Sale will be featured from 9 a.m.-noon on March 31 at $3 per bag. Call Ruth at (847) 823-2550.</p>
<p class="body.sans">The Twice As Nice Moms Kids/Baby Resale will take place from 8 a.m. to 1 p.m. on March 24 at First United Methodist Church, 418 Touhy Ave., Park Ridge. Find gently used baby and children’s clothing, baby equipment, toys, books, coats, swimsuits and more. Admission is $1. Check out  www.twiceasnicemoms.com. Donations will also be accepted for the Bear Necessities Pediatric Foundation, dedicated to eliminate pediatric cancer.</p>
<p class="body.sans">MaineStay’s EARN (Encourage Adolescent Responsibility Now) program helps link Maine Township residents who need help and willing young people between the ages of 12 and 19 who are looking for work to earn some money. (Seasonal work may include spring cleaning, yard clean-up, window washing, or getting the garden ready for planting. MaineStay also helps makes connections for other jobs such as a late-season snowfall that might still be on the horizon or year-round jobs such as childcare.) Negotiating the cost for the services is up to the resident and the young person who takes on the job. If interested in registering as a resident who needs services or as young person who wants work, call Gloria Stepek at (847) 297-2510, Ext. 283, or visit www.mainetownship.com.</p>
<p class="body.sans">As of Jan. 1, Park Ridge residents are no longer able to place any of the following electronic items in refuse or recycling bins for disposal: televisions, monitors, printers, computers (including tablet computers), electronic keyboards, facsimile machines, videocassette recorders, portable digital music players, digital video disc players, video game consoles, small scale servers, scanners, electronic mice, digital converter boxes, cable receivers, satellite receivers, and digital video disc recorders. According to the city, ARC Disposal will not collect these items. Electronics can, however, be dropped off at the Solid Waste Agency of Northern Cook County’s Glenview Transfer Station, 1151 N. River Road, from 9-11:30 a.m. Saturdays. Other options are included on SWANCC’s website, www.swancc.org.</p>
<p class="body.sans">Illinois Holocaust Museum  Education Center, 9603 Woods Drive, Skokie, (847) 967-4800, reservations, (847) 967-4889, www.ilholocaustmuseum.org. Reservations required for programs. Museum admission prices: General Admission, $12; seniors (65+), $8; students (ages 12-22), $8; children (ages 5-11), $6. <span class="body.sans.bold">Through June 17</span>: Special Exhibition — Ours to Fight for: American Jews in the Second World War. Through their artifacts, letters, and photographs, the “Greatest Generation” tell the stories of what the war was like for all its participants, and for Jews in particular. Ours to Fight for brings to life the actions and feelings of these young men and women. Free with Museum admission. <span class="body.sans.bold">March 22</span>, 6:30-8 p.m.: <span class="body.sans.italic">Nazis on the Run: How Hitler’s Henchmen Fled Justice </span>by Gerald Steinacher, recipient of the 2011 National Jewish Book Award for Holocaust studies. The book examines uncomfortable issues such as the roles of the International Red Cross, the Vatican and Allied intelligence services in allowing Nazis and their collaborators to escape justice. Join Dr. Elliot Lefkovitz, Loyola University and Spertus Institute faculty member, for discussion. Free with Museum admission. Reservations recommended. <span class="body.sans.bold">March 25, </span>1:30-3 p.m.: Providing unique insights into the life of Jewish soldiers, Deborah Dash Moore discusses her book, <span class="body.sans.italic">GI Jews: How World War II Changed a Generation. </span>Moore, professor of history and director of the Frankel Center for Judaic Studies at University of Michigan, relates how more than half a million Jews in the U.S. Armed Forces during World War II not only battled the Axis enemy, but also fought the prejudiced attitudes of their comrades in arms. Free with Museum admission. Reservations recommended.</p>
<p class="NormalParagraphStyle"> The Northwest Choral Society presents three concerts each season; a summary of the repertoire for 2011-12 follows: March 31, 2012: The Spring Concert under the title “Songs and Psalms,” and held at Trinity United Methodist Church in Mount Prospect. Bernstein’s “Chichester Psalms” will be the centerpiece for this musical exploration of several Psalm settings. June 9 and 10: “Celebrate Shout!!!” with songs from the golden age of Motown, Jersey Boys and RB selections. Locations will be announced at a later date. Single concert tickets are $20 for adults and $15 for students and seniors.?To order tickets, call (224) 585-9127 or visit www.nwchoralsociety.org. Alan Wellman is artistic director.</p>
<p class="NormalParagraphStyle">St. Paul of the Cross Catechesis is seeking video and photographs for a centennial movie project celebrating the parish’s 100 years in Park Ridge. Organizers are looking for photos or home movies of activities filmed at St. Paul. To make a submission, e-mail spcmovieproject@gmail.com or stop by the Catechesis Office, 215 Ridge Terrace in Park Ridge. Any DVDs dropped off or mailed to the office will not be returned. Call (847) 692-2758 or visit www.spc-catechesis.net.</p>
<p class="NormalParagraphStyle">The Solid Waste Agency of Northern Cook County recently established a Battery Recycling Program for rechargeable and alkaline batteries, partnered with Interstate Batteries in Skokie to provide recycling at no cost to SWANCC communities. Common household batteries are no longer accepted at Illinois EPA-sponsored household chemical waste events and facilities due to their benign nature and high recycling costs. Batteries accepted in SWANCC’s program: Alkaline: AA, AAA, C, D and 9V; rechargeable: NiCd, NiMh, lithium ion, lithium polymer. Before dropping off rechargeable batteries, residents need to tape the contact points on each battery or place in an individual self-locking plastic baggie to avoid sparks. Local drop-off sites include: Niles Public Services Department, 6849 Touhy Ave., (847) 588-7900, 7 a.m. to 4:30 p.m. Mondays through Fridays; Niles Village Hall, 1000 Civic Center Drive, (847) 588-8000, 8 a.m. to 5 p.m., Mondays through Fridays; Park Ridge Public Works, 400 Busse Highway, (847) 318-5240, 7 a.m. to 4 p.m., Mondays through Fridays. Additional drop-off sites are posted at swancc.org/recycling/batteryrecycling.html.</p>
<p class="NormalParagraphStyle">Any women interested in joining the Rainbow Hospice and Palliative Care Threshold Singers can contact Kathy Huber at (847) 685-9900. Practices are held on two Thursdays each month starting at 6:45 p.m. in Park Ridge. Threshold Singers are trained to sing in groups of two and three at the bedside of those who are sick and dying. The songs are generally traditional or simple rounds, chants, lullabies and hymns that can be chosen to respond to musical taste and spiritual direction. Singers go through patient care volunteer training, but there are no auditions; only requirements are a love of music and a desire to serve others.</p>
<p class="NormalParagraphStyle">Avenues Thrift Shoppe offers great prices and specials on gently used clothing for infants, children and adults, shoes, household items, books and small furniture. On Wednesdays, seniors 60 years and older receive 10 percent off all regularly priced items. The main shop is located at 7710 W. Touhy Ave. in Chicago, and the “boutique” shop at 7700 Touhy Ave. features upscale clothing, outerwear, collectibles and finer merchandise. Hours are 10 a.m.-5 p.m. Tuesdays, Wednesdays, Fridays, and Saturdays and 1-8 p.m. Thursdays. Donations are accepted 10 a.m.-3 p.m. Tuesdays through Saturdays only. Donate only gently used clothing; broken or obsolete electronics cannot be accepted. Purchases help adults with developmental disabilities. Avenues to Independence is a nonprofit organization based at 515 Busse Highway in Park Ridge that offers a variety of programs to enhance an individual’s work, social, and daily living skills. For information on donations or to volunteer, contact Michael Frustini, (773) 631-6230.</p>
<p class="NormalParagraphStyle">The Park Ridge Historical Society is located at Solomon Cottage, 721 N. Prospect Ave., on the grounds of the Park Ridge Youth Campus. See www.pennyville.org.</p>
<p class="subhead.big"> Center of Concern </p>
<p class="body.sans"> The Center of Concern, 1580 N. Northwest Highway, Suite 310, Park Ridge, (847) 823-0453, www.centerofconcern.org, calendar of events includes:</p>
<p class="body.sans">Tuesdays, Thursdays, Saturdays — Income tax preparation, by appointment.</p>
<p class="body.sans">Monday, March 26 — Employment counseling, by appointment.</p>
<p class="body.sans">Saturday, March 24 — Legal counseling, by appointment.</p>
<p class="body.sans">Saturday, March 31 — Blood pressure and blood sugar testing, 10 a.m. to noon (no appointment needed).</p>
<p class="body.sans">Homeowners desiring additional income, companionship, or the ability to remain in their homes may wish to consider the Center of Concern’s Shared Housing Program Residents are matched with screened applicants who possess a temperament suitable to shared accommodations.</p>
<p class="body.sans">Park Ridge residents facing financial difficulties can receive support for housing costs, groceries, gasoline, and public transportation at the Center of Concern, 1580 N. Northwest Highway in Park Ridge. For a complete overview of the center’s programs, visit www.centerofconcern.org</p>
<p class="body.sans">Preparation of simple wills and durable powers of attorney for health care and property also is available by appointment. All services are offered at the Center of Concern offices at 1580 N. Northwest Highway, # 310, in Park Ridge.  For services that require an appointment, call (847) 823-0453 weekdays, 9 a.m.-4:30 p.m. (The center is open only until noon on Fridays.) The Center of Concern also offers housing counseling for seniors and others seeking affordable housing, programs designed to prevent homelessness, friendly visitors for the homebound, and volunteer opportunities in the office and in the field. See www.centerofconcern.org.</p>
<p class="body.sans">Center counselors also are available to help eligible residents apply for Illinois Circuit Breaker property tax relief grants and license plate discounts, Illinois Cares Rx (prescription drug assistance), the senior citizen real estate tax exemption and deferral, the senior citizen tax assessment freeze, and the long-time occupant homeowner property tax exemption.</p>
<p class="subhead.big"> Food Drives</p>
<p class="body.sans"> St. Cyprian’s Food Panty needs items such as stuffing, gravy mixes, canned yams, mashed potato mixes, cranberry sauce, canned pumpkin, corn and pumpkin bread mix, canned hams and olives. Always in need are  canned fruits and vegetables, canned soups and chili, rice and beans, pasta and canned pasta sauce, coffee, tea and breakfast cereal. </p>
<p class="body.sans">Under the leadership of Christian Care  Fellowship, St. Paul Lutheran Church  School, 5650 N. Canfield, Norwood Park, collects food to be taken to St. Cyprian’s Food Pantry. Donations are welcome. The pantry’s needs change monthly. Call (708) 867-5044, or visit www.stpaulcanfield.org.</p>
<p class="subhead.big"> Fundraisers</p>
<p class="body.sans"> The Stand Up for Epilepsy fundraiser will take place March 30 at the Snuggery in Edison Park, 6733 N. Olmsted Ave., Chicago. The evening of stand-up comedy will feature Patti Vasquez, Pat McGann and Pat Tomasulo. Doors open at 7 p.m. and the show starts at 7:30 p.m. Tickets are $40 and may be purchased at epilepsychicago.org. Proceeds will benefit the many programs and services provided by the Epilepsy Foundation of Greater Chicago.</p>
<p class="body.sans">The Society of St. Vincent de Paul is hosting its annual Friends of the Poor benefit from 11 a.m.-4 p.m. April 15 at the Drury Lane Oakbrook Terrace, 100 Drury Lane Oakbrook Terrace. Cost is $75 per person and will include a champagne brunch, silent auction, pick a prize, 50/50 raffle, the Big Raffle, and entertainment from “Padres on Parade,” a group of talented and gifted pastors from parishes within the Archdiocese. Funds raised at the Friends of the Poor benefit stay in the local community to assist the programs and services. To attend, contact Frieda Bertello at (312) 655-7181 or  Frieda@svdpchicago.org, or Elvia Rojas, (312) 655-7182. To learn more about the Society of St. Vincent de Paul Chicago or to donate,  visit www.svdpchicago.org. </p>
<p class="body.sans">Like New Auto Spa, Inc., 1050 Busse Highway, Park Ridge, has introduced a special fundraising program that benefits Advocate Lutheran General Hospital/Advocate Lutheran General Children’s  Hospital. Anyone who visits Like New to have their car washed or detailed, or buys a gift card from the company and also asks for the Lutheran General discount will receive a price cut for the service, with a portion of the proceeds going specifically to benefit the Older Adult Services program of the hospital. Call AiMee Madden, Lutheran General Development Office, (847) 723-8518; Steve Radakovic at Like New Auto Spa, (847) 823-9274; or visit www.likenewautospa.com. The fundraising program is featured on the home page with a link to a more detailed flyer containing the discount and donation matrix. This offer is not valid with an outside wash only or any other promotion/program.</p>
<p class="subhead.big"> Health</p>
<p class="body.sans"> Advocate Lutheran General Hospital is hosting a weekly community lecture series titled “Taking Care,” focusing on Women’s Health during March. All lectures will be held at Advocate Lutheran General Hospital’s West End Grille, 1775 W. Dempster St., Park Ridge, at 7 p.m. Tuesdays. Free valet parking is available and refreshments will be served. There is no charge to attend however registration is required. Call (800) 323-8622 and mention class code 8G52 or visit www.advocateheatlh.com/luth click on “I need a class or support group” and type in the class code. <span class="body.sans.bold">March 27:</span> “Pelvic Pain: Finding the Answers,” presented by Dr. John White, chair of Surgery, and Dr. Lisa Laurent, radiologist.</p>
<p class="NormalParagraphStyle"> The Park Ridge Health Care Forum will host monthly presentations and discussions on the first Thursday of each month at 11 a.m. at the Park Ridge Senior Center, 100 S. Western Ave. The Health Care Forum is a collaborative group of health and wellness professionals and community partners working to bring health education to the community. Topics will address a variety of health issues related to cardiology, prescription drugs, depression, Medicare scams, new Medicaid changes, health screenings, how to prepare for your next doctor’s appointment, brain health, and ideas on how to navigate through the health care process. Refreshments will be served. Attendance is free. Contact Susan Scatchell from A-Abiding Care at (847) 698-1400.</p>
<p class="NormalParagraphStyle">Senior Advocate of Advocate Lutheran General Hospital offers free blood-pressure screenings each month. Screenings will be from 10 a.m.-noon the first Wednesday of every month at the hospital’s Patient Resource Center, 8820 W. Dempster St., Niles (across from the hospital). No appointment is necessary. Call (847) 723-7277.</p>
<p class="NormalParagraphStyle">The Loyola Center for Heart  Vascular Medicine, 1030 W. Higgins Road, offers a comprehensive set of vascular screening tests that could help prevent strokes and other serious cardiovascular conditions. The Loyola LiveSmart Vascular Screening includes a carotid artery disease screening, an abdominal aortic aneurysm screening, an ankle-brachial index screening for peripheral arterial disease and an EKG for atrial fibrillation (irregular heart beat). The cost is $130 and requires no referrals. To schedule a screening call (888) 584-7888.</p>
<p class="subhead.big"> Kids</p>
<p class="body.sans"> The City of Park Ridge Historic Preservation Commission  announces its second annual poster contest focusing on local landmarks. The contest is open to all third-grade students who live in Park Ridge or attend Park Ridge schools. Complete contest rules are posted in Children’s Services at the Park Ridge Public Library, and will be posted on the city’s website, www.parkridge.us. Rules and entry forms have also been distributed to all elementary schools in Park Ridge. Posters should depict a building or structure in Park Ridge that is important to the student. Entries are due by April 30; drop-off site is City Hall, second floor. Winning entries, which will be announced in June, will be displayed in prominent locations in Park Ridge throughout the month. Winners and their families will be invited to attend an awards ceremony at the City Council’s meeting May 21. Contact Jon Branham, City of Park Ridge Planner, (847) 318-5291, or jbranham@parkridge.us.</p>
<p class="body.sans">The Resurrection College Prep High School Alumnae Association presents Breakfast with the Easter Bunny from 9-11:30 a.m. March 31. All are welcome to have breakfast with the Easter Bunny, enjoy entertainment by Resurrection students and make Easter arts and crafts. Each child will have the opportunity to take a photo with the Easter Bunny and receive a special gift. Tickets are $10 per child and $5 per adult and are required in advance. Tickets are available at www.reshs.org or by calling  (773) 775-6616, Ext. 127 or by e-mail at sthorpe@reshs.org. Resurrection College Prep High School for girls is located at 7500 W. Talcott Ave. in Chicago.</p>
<p class="body.sans">The St. Paul of the Cross Children’s Choir is accepting new singers. Rehearsals are held on Monday afternoons from 4-5 p.m. Children in third-eighth grades are welcome to sing with the choir, and no audition is necessary. The choir serves the parish of St. Paul of the Cross, and sings at one weekend liturgy each month. For more information or to register, contact the director, Ed Eicker at edwardeicker@spc-church.org or call (847) 825-7605.</p>
<p class="subhead.big"> Library</p>
<p class="body.sans"> The Park Ridge Public Library is at 20 S. Prospect Ave., (847) 825-3123, www.parkridgelibrary.org. Registration is required for programs unless otherwise noted.</p>
<p class="body.sans">On April 14 at 7 p.m., the Park Ridge Public Library Board of Trustees will host its annual after hours event, “Crime and the Courtroom,” a first-hand look at some of the most notorious criminal trials in recent Illinois history. Featured speakers include Sam L. Amirante and Danny Broderick, co-authors of<span class="body.sans.italic"> Defending a Monster</span>, an account of the trial of serial killer John Wayne Gacy. Amirante, a former Park Ridge resident and retired judge, served as Gacy’s lawyer; Broderick is a criminal defense attorney. A second presentation by Chicago Tribune reporter and author Jeff Coen takes a close look at Mob violence in Chicago. Coen, who has covered some of the most high-profile trails in recent history, is the author of<span class="body.sans.italic"> Family Secrets</span>, about the 2007 trial of the Chicago Outfit, as well as an upcoming book that covers the legal saga of former governor Rod Blagojevich. Books will be available for purchase and may be signed by the authors. Wine, hors d’oeuvres and desserts will be served at this event, restricted to those 21 and older. Tickets for Crime and the Courtroom are now on sale at the library at $75 and may be purchased at the Circulation Desk in the lobby or online at www.parkridgelibrary.org; call (847) 720-3200.</p>
<p class="NormalParagraphStyle"> Stephanie Davies, founder of Urban Worm Girl, will share information from her book, “<span class="body.regular">Composting Inside and Out: 14 Methods to Fit Your Lifestyle,”</span> at 7 p.m. March 27.</p>
<p class="body.list"> Find new mystery authors and talk to other fans at 7 p.m. March 28 (police precedurals). A themed booklist will be available at the Reader Services Desk.</p>
<p class="body.sans"> <span class="body.sans.italic">Go Tell It on the Mountain </span>by James Baldwin will be discussed at 7 p.m. April 11.</p>
<p class="NormalParagraphStyle"> Mary Allen, Recycling and Education director for the Solid Waste Agency of Northern Cook County, will tell how each person can reduce their carbon footprint through waste, energy and water reduction efforts at 7 p.m. April 3.</p>
<p class="NormalParagraphStyle">A Babysitting Class will be conducted from 1-5 p.m. March 27 and 1-4 p.m. March 28. Learn the skills of babysitting, including childcare, safety, and finding clients. Both sessions must be attended.</p>
<p class="NormalParagraphStyle">Hardware Jewelry – Collect nuts, bolts, and old computer parts and turn them into fun new jewelry from 7-8 p.m. April 2.</p>
<p class="NormalParagraphStyle">An exploration of what begins once our trash hits the can will be discussed from the book “<span class="body.regular">Garbage Land: On the Secret Trail of Trash,”</span> by Elizabeth Royte at 10 a.m. April 6.</p>
<p class="body.list"> The Thursday Morning Book Discussion will review<span class="body.sans.italic"> “</span> <span class="body.regular">Faith,”</span> by Jennifer Haigh at 10 a.m. March 22. This is the story of a Boston priest and his family who react to allegations of abuse.</p>
<p class="NormalParagraphStyle"> Computer classes – Microsoft Excel 2007 Basics will take place from 10-11:30 a.m. on April 7 and May 19.</p>
<p class="NormalParagraphStyle">Little Tykes Playgroup for ages 2 to 4 will be held from 11-11:45 a.m. Thursdays, up to April 26. Drop-in program.</p>
<p class="NormalParagraphStyle">Film historian Matthew C. Hoffman will host the Screen Deco film series. Doors open at 6:30 p.m. Come early to see short subjects and original videos on Art Deco in Hollywood cinema. March 22: “Our Dancing Daughters” (1928); March 29: “Madam Satan” (1930); April 5: “Grand Hotel” (1932); April 12: “Penthouse” (1933); April 19: “The Kiss (1929) and “Female” (1933); April 26: “Wonder Bar” (1934); May 10: “The Black Cat” (1934); May 17: “She” (1934); May 24: “Things to Come” (1936); May 31: “Swing Time” (1936).</p>
<p class="NormalParagraphStyle">The Park Ridge Public Library is sponsoring one-on-one sessions with professional recruiter Sherry Perry every Tuesday evening from 7-9 p.m. These free sessions are open to all Park Ridge residents and can run from 30 minutes to an hour, depending on the feedback sought. Perry has more than 20 years of recruitment experience, including resume development and conducting behavior-based interviews. She specializes in knowing what hiring managers are looking for in resumes and offering individual guidance to job candidates. Attendees will need to bring a copy of their resume and any job postings or descriptions of positions they might be applying for. Reservations are required; call Reference Services at (847) 720-3230.</p>
<p class="NormalParagraphStyle">Young adults are invited to stop in the second Tuesday of each month at 5 p.m. for pizza and a chance to share current favorite books. Registration is required.</p>
<p class="NormalParagraphStyle">The Park Ridge Public Library is now circulating five Nooks, Barnes and Noble’s popular eReader, to Park Ridge cardholders. The Nooks are preloaded with a selection of popular titles, and patrons will also be able to download additional eBooks from the library’s digital collection. The Nooks display in black and white and are wi-fi enabled. Nooks can be checked out for three weeks and are only available to Park Ridge cardholders age 16 and older. Holds may be placed for the Nook through the library’s online catalog. All checkouts and returns of the devices are handled through the second floor Reader Services Desk. Call (847) 720-3280.</p>
<p class="NormalParagraphStyle">Listen to free streaming audio of nearly one-million complete music tracks from the world’s best classical, jazz, and folk/world music labels with the library’s Music Online package. Create playlists and listen on your computer, or download selections to a mobile device. Park Ridge Public Library card holders can access the collection from anywhere using their library card number. The site offers mobile access for all Android and iPhone devices, including the iPod Touch and iPad. Users can create and save playlists by creating a free account through the site, access playlists that other users have created, and save music for future listening. In addition to audio recordings, the site offers video performances, scores, and other music-related materials. Visit www.parkridgelibrary.org and go to Music, Movies  More. Call the Reader Services Desk at (847) 720-3280.</p>
<p class="NormalParagraphStyle">Volunteers and organizations looking for opportunities can now look on the Park Ridge Community Network, a website managed by the Park Ridge Public Library. Information on nearly a dozen organizations has already been posted, including Advocate Lutheran General Hospital, Have Dreams, Rainbow Hospice, and The Harbour. Potential volunteers can follow links to the organizations’ websites for specific details on how to participate in the volunteer programs. The library wants to expand this service and encourages all local organizations to submit information regarding opportunities available to volunteers. Find the link at www.parkridgelibrary.org or through the city website. Contact the library’s Business Office at (847) 720-3207, or send an e-mail to Ed Tidd at etidd@prpl.org. </p>
<p class="NormalParagraphStyle">Residents can now check out passes to local museums by stopping by the Children’s Services Desk and showing their library cards. Only four passes are available each week and only one can be checked out per person. Passes are good for seven days from the date stamped on the front. They are for one-time use and are not transferable. Admission offers may vary by museum; some may allow two or more people per pass, while others may allow a carload. Patrons may see a list of participating museums and their guidelines by going to www.museumadventure.org. Please note that no Chicago museums are a part of this promotion. Call Children’s Services at (847) 825-4527.</p>
<p class="subhead.big"> Maine Township</p>
<p class="body.sans"> The vocal magic of “Mr. Sound Effects” joins the expanded variety of exhibits, programming, and entertainment that will be featured at Maine Township’s Senior Expo “Swing into Spring” from 10 a.m. to 2 p.m. April 20 at the Golf Mill Shopping Center. Other highlights of the day include the Legacy Girls, who will return with their signature performance, an Andrews Sisters musical revue, at 1 p.m. as well as bingo preceding the Expo from 9-10 a.m., sponsored by Highway Commissioner Robert Provenzano; a Zumba Gold demonstration from 11-11:30 a.m. by certified instructor Diane Garvey, who is a member of the MaineStreamer class; and two raffles, one at 10:45 a.m. and the second at 12:15 p.m. Displays will include senior housing, health, financial services, and other providers of products and services that benefit older Americans. Call (847) 297-2510 or visit www.mainetownship.com. Potential exhibitors should call the Expo Office at (847) 698-5069. </p>
<p class="body.sans">Maine Township’s FISH (Friends Indeed Serve and Help) is in need of volunteer drivers. Volunteer drivers can choose how much time they wish to devote. Requirements include a current driver’s license and proof of auto insurance. FISH carries supplemental liability insurance as an umbrella policy for its drivers. The program requires that residents in need be mobile, or be able to use a cane or walker. FISH also asks that appointments be set three or more days in advance. To become a volunteer driver for FISH, call Ed Oken at (847) 696-0761. To schedule a ride or for information, call FISH coordinator Gloria Stepek at (847) 297-2510, Ext. 283.</p>
<p class="subhead.big"> Parks</p>
<p class="body.sans"> <span class="body.sans.bold">Park Ridge </span> </p>
<p class="body.sans">Park Ridge Park District, (847) 692-5127, www.prparks.org:</p>
<p class="body.sans">Purchase a gift card for a friend or family member in any amount at any park district facility, good for most programs or services. These cards are available for purchase at Maine Park Leisure Center, the Community Center, the Senior Center and Oakton Ice Arena.</p>
<p class="body.sans">Boys and girls will learn to love the game of basketball in the Park Ridge Park District’s fun, competitive leagues. The program serves almost 1,000 athletes ages 7 to 18. Sign up now; registration deadlines differ for each age group.</p>
<p class="body.sans">The Park Ridge Park District offers a booklet of 10 coupons, good for 10 separate public skating sessions for $50. These coupons are available for purchase at Oakton Sports Complex, 2800 W. Oakton St., and at Maine Park Leisure Center, 2701 W. Sibley Ave.</p>
<p class="body.sans"> <span class="body.sans.bold">Golf Maine </span> </p>
<p class="body.sans">Visit one of the Golf Maine Park District offices located at Feldman Recreation Center, 8800 Kathy Lane (one block south of Golf Road on Western Avenue), in Niles or at Dee Park, at the corner of Dee and Emerson Roads, Des Plaines, or call (847) 297-3000.</p>
<p class="body.sans">Resident Advisory Committee – The District is in the process of assembling a group of residents to offer their input to better serve future community programs and activities. Interested parties should contact the Director, Bret Fahnstrom at (847) 297-3000, Ext. 26, or email bret@gmpd.org.</p>
<p class="body.sans">High School Spring Basketball League (Frosh-Soph) tryouts at Feldman, 1-3 p.m. March 24;  teams will be drafted. Must bring high school ID.</p>
<p class="body.sans">Easter Egg Hunt will take place on April 7 at 10 a.m. at Dee Park.</p>
<p class="body.sans">Cricket Classes  Clinics begin in April at Dee Park. Learn the basic fundamentals of this very popular sport. Children ages 7-17.</p>
<p class="body.sans">Spring Break Youth Basketball Camp will be held from 9 a.m. to noon March 26 to 30 at Feldman. Work on dribbling, shooting, footwork, offensive and defensive techniques.</p>
<p class="body.sans">Cricket Classes and Clinics begin in April at Dee Park. Learn the basic fundamentals of this very popular sport; children ages 7-17.</p>
<p class="body.sans">L’il Shooters Youth Soccer. Learn basic soccer skills including footwork, dribbling and passing. Ages 5-8 years old. Next session April 10 to May 15 at Dee Park.</p>
<p class="body.sans">The Painting Studio meets from 10 a.m. to 2 p.m. Mondays and Thursdays or 7-9:30 p.m. on Wednesdays at Feldman.</p>
<p class="body.sans">Over the Rainbow — Young children will have fun learning the colors of the rainbow through stories and songs at Dee Park on Fridays, for ages 3-5 years.</p>
<p class="body.sans">Before  After School Child Care is available for children attending Apollo or Stevenson schools in District 63. Call for details.</p>
<p class="body.sans">Zumba is the Latin-inspired workout to get in shape. Ongoing classes at 7:15 p.m. Mondays or Tuesdays at Feldman (nine weeks).</p>
<p class="body.sans">Ballet  Tap – Ages 3 years to adult. Ongoing classes year round. Dee and Feldman Parks.</p>
<p class="body.sans">Tiny Tots Open Gym – Parents may drop in and supervise their 1-5 year-old any Wednesday or Thursday from 9-11:30 a.m. for a variety of gym games at Dee Park.</p>
<p class="body.sans">Preschool – There are still spots available for second-semester preschool (for 4-year-olds). Offered are morning (5 days per week) and afternoon classes (Mondays through Thursdays). All classes are at Dee Park.</p>
<p class="body.sans">Tae Kwon Do, a popular martial arts classes for children (ages 7-15) and adults, is offered Mondays, Wednesdays and Saturdays all year round.</p>
<p class="body.sans">Various rooms/gyms are available for rental for parties, meetings or ongoing activities. Call (847) 297-3059.</p>
<p class="body.sans">The Golf Maine Park District offers community an opportunity to recycle paper products. A recognizable green-and-yellow container supplied by Abitibi Bowater was dropped off in the Feldman Park lot, 8800 Kathy Lane, near the corner of Western Avenue and Kathy Lane. Products that can be recycled in this container include: Newspapers, magazines, office paper (fax and copy), shopping catalogs, mail and envelopes, catalogs, folders, colored paper, shredded paper (bagged); no cardboard or phone books. All money raised goes directly to fund scholarship program. Call (847) 297-3000 or visit www.paperretriever.com/.</p>
<p class="body.sans">The Golf Maine Park District offers a selection of ENERGY STAR qualified Compact Fluorescent Light bulbs for sale to the general public from a Lights for Learning kiosk. Proceeds from sale of bulbs goes directly to fund the scholarship program. The scholarship program allows children the opportunity to attend camp when they may not have the resources to do so on their own. Kiosk houses the Lights for Learning teacher tool kits, designed for educators and organization leaders. ENERGY STAR Activity Books for children as well as ENERGY STAR home energy conservation and electronics information available. A recycling bin for used CFLs available. CFLs purchased at Feldman Park, 8800 Kathy Lane, Niles 8:30 a.m.-4:30 p.m. Call (847) 297-3000.</p>
<p class="body.sans">Visit one of the Golf Maine Park District offices located at Feldman Recreation Center, 8800 Kathy Lane (one block south of Golf Road on Western Avenue), in Niles or at Dee Park, at the corner of Dee and Emerson Roads, Des Plaines, or call (847) 297-3000.</p>
<p class="body.sans"> <span class="body.sans.bold">M-NASR </span> </p>
<p class="body.sans">Maine-Niles Association of Special Recreation offers people with physical and mental challenges, behavior and learning disorders, hearing and visual impairments and emotional disabilities the opportunity to enjoy recreation activities. To receive a seasonal brochure or offer support for people with special needs by volunteering, call (847) 966-5522.</p>
<p class="subhead.big"> Religion</p>
<p class="body.sans"> “Not Stopping at the Cross” will be the theme of a Good Friday service that will be held at 7 p.m. April 6 at Unity Northwest Church, 259 E. Central Road, Des Plaines. A potluck Soup Supper at 6 p.m. will precede the service given by Greg Barrette, minister of Unity Northwest Church. The Seven Last Words of Christ will be shared and experienced in this service. A free-will offering will be taken. Call (847) 297-0997 or visit unitynorthwest.org.</p>
<p class="body.sans">The 2012 Lenten Series at St. Mary’s Episcopal Church, 306 S. Prospect Ave., will introduce members of the new leadership team of the Episcopal Diocese of Chicago. Classes start at 7 p.m. March  21: Jennifer Baskerville Burrows, director of Networking. Contact the parish office at (847) 823-4126.</p>
<p class="body.sans">Women’s Spirituality meets from 7-8:30 p.m. on the first Monday of the month in the Grauer Lounge of St. Mary’s Episcopal Church, 306 S. Prospect Ave. Scheduled books include — April 2:<span class="body.sans.italic"> “</span> <span class="body.regular">Devil’s Ink: Blog from the Basement,”</span>by Jeffrey C. Pugh; May 7: “<span class="body.regular">We Need to Talk About Kevin,”</span> by Lionel Shriver; June 4: “<span class="body.regular">Harry Potter and the Sorcerer’s Stone,”</span> by J.K Rowling. These books are available at the Reader’s Desk on the second floor of the Park Ridge Library. All women are welcome whether they have read the book or not. Contact the Rev. Martha Durham at martha@stmaryspr.org.</p>
<p class="NormalParagraphStyle"> Park Ridge Presbyterian Church, 1300 W. Crescent Ave., announces its winter schedule. The Sunday worship service with chancel choir, organ and occasional bell choir begins at 10 a.m. with fellowship following. Grades Pre-K through fifth meet in the Sunday School classrooms at 10 a.m. and participate in the “Faith Weaver” curriculum. Middle school for grades 6 and 7 meets at 10 a.m. and uses the “Grapple” curriculum. Free nursery care is available every Sunday during worship. The Alpha-Teen middle school youth group meets once a month for fellowship and fun. On the last Sunday of each month, all children participate in the children’s message and attend the 10 a.m. Praise service in the sanctuary with parents. Junior choir for grades kindergarten through 8th meets weekly following Sunday worship service. A new adult Bible study meets every Sunday at 11:15 a.m. The current study is the book, <span class="body.regular">“Unprotected Texts,” by Jennifer Wright Knust. Confirmation classes for eighth-graders have begun and will continue from 8:45-9:45 a.m. Sundays unt</span>il May 2012 Confirmation. High School students meet at 9 a.m. on the first Sunday of each month at Starbuck’s on Northwest Highway for “Coffee and Christ.” On the remaining Sundays, the high school classes meet at the church at 9 a.m. A self-defense class for high school students and adults is held at 6 p.m. Wednesdays; call the church office to register. The Wednesday Fellowship will continue with the study of C. S. Lewis’ <span class="body.regular">“Mere Christianity” </span>at 5:45 p.m. in the church Family Center. Fellowship and a brown bag dinner provided by participants follow at 6:15 p.m. Praise and prayer with music begins at 7:05 p.m. in the Chapel. “Free Friday Family Fun Flicks” continue at 6:30 p.m. on the third Friday of each month. All are welcome. (847) 823-4135 or www.parkridgepresby.org.</p>
<p class="body.list"> Community Bible Study is an interdenominational, non-profit Bible Study for anyone interested in learning more about God’s Word. A CBS class is composed of several essential elements (individual study, small group discussion, weekly lecture/teaching, and fellowship. Offered are adult classes for women, men, couples and teens (boys and girls ages 13-18); as well as children from birth through age 12. The Park Ridge CBS class meets at South Park Church, 1330 S. Courtland Ave., Tuesday mornings from 9:15-11:15 a.m. (concluding  May 15, 2012). This year’s 30-week study is on the Gospel of Luke. Registration is required; contact Cindy Engle, cindyluengle@sbcglobal.net or (847) 698-2229.</p>
<p class="body.list">Messiah Lutheran Church, 1605 Vernon Ave., Park Ridge, holds a Christian education hour at 9 a.m. each Sunday, with worship service at 10:15 a.m. During the hour, Sunday school is in church parsonage; children from preschool-sixth grade welcome. Childcare services are available during worship. Call (847) 823-6984.</p>
<p class="subhead.big"> Reunions</p>
<p class="body.sans"> Resurrection College Prep High School will celebrate an All-School Reunion on April 21, beginning at 6 p.m. at the school, 7500 W. Talcott Ave., Chicago. Classes that are celebrating a milestone year will be honored in a special way during the evening. Resurrection Alumnae Coordinator Stefanie Thorpe is seeking graduates who are available to reach out to friends and help promote the event to their former classmates. Contact Resurrection Alumnae Coordinator Stefanie Thorpe at sthorpe@reshs.org or (773) 775-6616, Ext. 127.</p>
<p class="body.sans">The St. Columbkille Alumnae Association will sponsor its annual reunion luncheon March 25 at the Fountain Blue, 2300 S. Mannheim Road, Des Plaines. Cocktail service will begin at noon and lunch will be served at 1 p.m. Cost is $35. Proceeds go toward the retirement fund of the Sisters of Providence, St. Mary of the Woods, Ind. Call Charlene Swintek, president of the St. Columbkille Alumnae Board, at (847) 427-1981.</p>
<p class="body.sans">The Roosevelt High School Athletic Fund is holding an all-year reunion May 4 in the school cafeteria, 3436 W. Wilson Ave., Chicago. There will be a buffet dinner and musical entertainment. Cost is $60 per person. Call Arnie Kamem, class of 1950, at (847) 432-2773; visit www.roosevelthschicago.org.</p>
<p class="subhead.big"> Scouts</p>
<p class="body.sans"> In July 2012 Boy Scouts Troop 1 will commemorate its 100th anniversary with a celebration dinner. Eagle scouts, current members, alumni and several dignitaries are expected to attend. In conjunction with the dinner, Troop 1 will be participating in several events throughout the community where they plan to display Troop 1 memorabilia through the ages. The troop is looking for pictures, patches, uniforms or other memorabilia from Troop 1 in years past. To have items included in the display, or for information, contact Art Steinke, Troop 1 Historian and Treasurer, at bsatroop1_100years@comcast.net. Today, Troop 1 consists of approximately 35 Boy Scouts who meet every Monday night in the basement scout room at United Methodist Church in Park Ridge where they continue the scout traditions.</p>
<p class="subhead.big"> Maine Seniors</p>
<p class="body.sans"> The Maine Township MaineStreamers program offers a variety of opportunities for residents 55 and older. Membership includes a free subscription to the MaineStreamers monthly newsletter, which details activities for the upcoming month. Most activities are at Maine Town Hall, 1700 Ballard Road, Park Ridge, unless otherwise noted. Call (847) 297-2510, or visit www.Mainetownship.com.</p>
<p class="body.sans">Maine Township, in cooperation with the Cook County Sheriff’s Office, is collecting used cell phones which will be converted for emergency 911 usage for seniors. Anyone who wishes to donate a phone, may drop them off at Maine Town Hall.</p>
<p class="subhead.big"> Park Ridge Senior Center</p>
<p class="body.sans"> The Park Ridge Senior Center, 100 S. Western Ave., invites new members to join its program. Call (847) 692-3597. Seniors do not need to be a Park Ridge resident to join.</p>
<p class="body.sans"> Beginning at 12:30 p.m. April 11, world traveler Bill Helmuth will present “Modern Israel, Ancient Traditions.” His travelogue will feature Tel Aviv, Haifa, Masada and more. The catered luncheon will feature chicken, roast beef, green beans, mashed potatoes and salad for $15.</p>
<p class="body.sans">The center’s Men’s Club invites everyone to its annual all-you-can-eat pancake breakfast from 8-11 a.m. April 14. The menu includes pancakes, sausage, juice, milk and coffee; $4.50 for adults, $3 for children. Register in advance to reserve a spot.</p>
<p class="body.sans">The April celebration of spring lunch takes place April 16 from 12:30-3:30 p.m. Inglenook will cater the lunch which includes three meats, potato, salad, and dessert. Musician and vocalist, Tom Stansfield, will entertain after the luncheon.</p>
<p class="body.sans">A center favorite, Barbara Rinella, is coming at 12:30 p.m. April 24 to bring books to life with her outstanding portrayals. A catered lunch of Italian beef, mostaccioli, salad and rolls will precede her presentation. Call the center at (847) 692-3597 for cost and availability.</p>
<p class="body.sans">On  April 5 from 11 a.m. to noon, a free Health Care Forum takes place. Topics to be addressed include a variety of health issues related to different diseases, prescription drugs, depression Medicare scams, new Medicaid changes, health screenings, how to prepare for your next doctor’s appointment, brain health, and ideas on how to navigate through the health care process. Refreshments will be served.</p>
<p class="body.sans">Learn about the power of your money at a stock and mutual fund investing class from 7-8 p.m. April 17 for a fee of $6. The class will describe the use of relative strength and “point and figure” charts to make investment decisions. The class will be taught by Jim Weaver of  Merrill Lynch.</p>
<p class="body.sans">The April Just Lunch is scheduled for 12:30 p.m. April 2. April’s lunch will be sloppy joes and coleslaw for $6. After lunch, stay to play cards or visit with friends.  </p>
<p class="body.sans">Get in the swing of things by golfing with the Park Ridge Senior Center. There will be an informational meeting of golfers on March 26. The men meet at 1 p.m. and ladies at 2 p.m. Golfers play at the Tam Golf Course in Niles. Ladies play on Mondays and men on Fridays.</p>
<p class="body.sans">The next session of ukulele classes starts at 2:30-3:30 p.m. Thursday, March 29, and ends May 17. Learn the basics of this musical instrument with experienced instructor, Peg Mistak.  Participants must provide their own ukulele, The fee is $22.</p>
<p class="body.sans">A trip to see  the Debbie and Doyle Show at the Royal George Theatre takes place from 10:30 a.m. to 5:30 p.m. March 28. This country and western comedy has all original music and has received rave reviews. Lunch at Maggiano’s is included in the cost of $88.</p>
<p class="body.sans">The Center chorus rehearses at 1 p.m. every Friday. All Center members can join. There is no audition and there is a fee of only $5 for a four-week period. The Chorus can also be hired to perform at church groups, schools, business organizations, retirement homes, etc., during its season which runs from September to June.</p>
<p class="body.sans">It’s a “Day at the Races” with the Irish sweepstakes at the center, from 12:30-3:30 p.m. March 29. Watch actual filmed horse races and place bets to win great prizes. Lunch is included. Cost is $15.</p>
<p class="body.sans">Leo Rizzetto, moderator of the Opera-Arts Discussion Group has announced upcoming presentations  starting at noon. Refreshments will be served after the program. March 22: Giuseppe Verdi’s “La Traviata” in a new production from Paris with each of the acts at memorable locations easily identifiable. April 12: Stephen Sondheim’s “Sweeney Todd, the Demon Barber of Fleet Street” in the 1979 stage version starring George Hearn and Angela Landsbury. April 26: Rudolf Friml’s “The Firefly” starring Jeanette MacDonald and Allan Jones set in the time of the Napoleonic Wars. All are welcome.</p>
<p class="body.sans">Again income-tax assistance is offered at the center on Mondays, Tuesdays and Thursdays up to  April 12. This is a free service available to everyone, members and nonmembers alike. To schedule an appointment with an AARP Tax Aide volunteer, call the center at (847) 692-3597.</p>
<p class="body.sans">The “Friendship Square” in front of the main entrance of the center still has spaces available. Anyone can buy a brick to honor someone or in memory of a family member or friend. Bricks are $50 for a 4- by 8-inch brick or $100 for the 8- by 8-inches. Businesses can also buy a brick.</p>
<p class="body.sans">The ceramics class is an ongoing program that meets at 9:30 a.m. to noon Mondays and Tuesdays. Students work on projects of their choice and level of experience. Class instructions is provided by Mickey Currie. There is a $7 fee per class.</p>
<p class="body.sans">Bowling continues at 1 p.m. Thursdays at River Rand Bowl in Des Plaines. Cost is $4.50 for two games or $6.25 for three games. This is not a league so anyone can attend anytime. New or experienced bowlers are welcome.</p>
<p class="body.sans">Exercise classes are at 9 a.m. and 10:30 a.m. Mondays, Wednesdays and Fridays at a cost of $2 a class which helps pay for the weights and stretch bands.</p>
<p class="body.sans">The wood-carving group meet at 9 a.m. Thursdays; the Diet Club at 9:30 a.m. and Humanities at 10:15, also on Thursdays. The table tennis players play at 1 p.m. Tuesdays, Wednesdays and Thursdays. A large duplicate bridge group meets at 9 a.m. Fridays.</p>
<p class="body.sans">The Gamers gather at 1 p.m. every Friday. Most participants come to play dominos or hand and foot, but some play Rummikube or Scrabble.</p>
<p class="body.sans">The center continues to collect the box tops and labels for education. The list of products is on the table in the entry way of the center. Collecting pop tabs also continues; they are much appreciated by the Ronald McDonald House. They should be deposited in the can in the kitchen that is marked for “Pop Tabs.”</p>
<p class="body.sans">The “Book Worms” book discussion group meets monthly to discuss a book that was distributed and read the month before. They meet at 1 p.m. on the first Thursday of the month in the center library. Free.</p>
<p class="body.sans">The center has a lending closet equipped with canes, walkers, shower benches, wheelchairs and more. These items are available on a short-term basis at no charge.</p>
<p class="body.sans">Current Events group meets at 10 a.m. Wednesdays at the center library. The group shares their thoughts on what is going on locally, statewide, nationally and internationally. Rita Johnson is the group moderator.</p>
<p class="body.sans">A very active group plays table tennis on Tuesday, Wednesday and Thursday beginning at 1 p.m.</p>
<p class="body.sans">The following services are available to any area senior, members and nonmembers: From 9:30 a.m. to noon Wednesday mornings, Social Worker Cynthia Phon is at the center to answer questions, provide resource information or just listen. No appointments are necessary and this service is free of charge. Free notary service is available weekdays by appointment; all that is necessary is proper identification; call the center at (847) 692-3597 to schedule an appointment.</p>
<p class="body.sans">Pinochle Players meet every Saturday afternoon of the month, the second Monday and fourth Thursday at 1 p.m. All are welcome. No partners needed.</p>
<p class="body.sans">Credit cards can now be used for trips, special events, classes and luncheons. However, a credit card cannot be used for any fundraisers or memberships.</p>
<p class="subhead.big"> Seniors</p>
<p class="body.sans"> Secretary of State Jesse White, in cooperation with the Park Ridge Senior Center, will offer a Rules of the Road review course for all citizens in the Park Ridge area from 9-11 a.m. April 3 in the center, 100 S. Western Ave. Purpose of the course is to help participants pass the Illinois driver’s license renewal examination. It prepares applicants for the general written and road examinations and provides information on the vision screening. The course is free.</p>
<p class="body.sans">An art show featuring the paintings of artist Tom Leo will be held from 1-5 p.m. March 24 at the Summit of Uptown, 10 N. Summit Ave. Leo is a decorated World War II Navy veteran who served on the USS Franklin. Last year, his painting of the ship was chosen for permanent display at Great Lakes Naval Training Base. His “911” painting is on permanent display in the Mount Prospect Fire Department station and reprints are in many other fire stations of the northwest suburbs. Call (847) 825-1161.  </p>
<p class="body.sans">Explore the mansions of Chicago millionaires of the 19th Century in a program at 1:30 p.m. March 22 at the Summit of Uptown, 10 N. Summit  Ave. William Tyre, executive director of Glessner House Museum, will present a slideshow and lecture that looks at Chicago’s Historic Prairie Avenue. Echoes of the grandness of the gilded age will be reflected in the elegant architecture and fascinating lives of Marshall Field, George Pullman, Phillip Armour and many other famous Chicagoans who made their home on Prairie Avenue. There is no charge for this program. For reservations, required by March 19, call (847) 825-1161, ext. 129. Light refreshments will be served. Parking is available in the city’s central parking lot and the Uptown lot across the street. Visit www.summitofuptown.com.</p>
<p class="body.sans">Relive the adventures of “Daring Newspaper Reporter Nellie Bly” at the Summit of Uptown, 10 N. Summit Ave. at 1:30 p.m. March 29. Lynn Rymarz, author and storyteller introduces American pioneer woman journalist Elizabeth Jane Cochran whose pen name was Nellie Bly. Bly was notable for two feats: a record-breaking trip around the world and an expose in which she faked insanity to study mental institutions from the inside. There is no charge for this program. Reservations are required by March 26; call (847) 825-1161, ext. 129. Light refreshments will be served. Those who attend are eligible for the Summit Guest Rewards Program which offers opportunities to earn rewards and prizes.</p>
<p class="body.sans">The Park Ridge Police Department continues to host a monthly Senior Breakfast at 9 a.m. on the third Tuesday of each month at the Park Ridge Senior Center, 100 S. Western Ave., in an effort to provide valuable information and offer an opportunity to interact with the seniors. Officers will be on hand each meeting to provide current and relevant information about issues such as home repair scams, changes and updates to laws, crime prevention information, personal security and more. In addition, some meetings will include guest speakers from outside agencies such as the Illinois Attorney General’s Office. Refreshments will be served and there is no cost to attend. Contact the department’s Community Strategies Officer at (847) 318-5233.</p>
<p class="body.sans">Golf Mill Shopping Center is hosting “Feats of Fitness,” a mall walking program Mondays through Saturdays, to enable seniors to walk within an enclosed environment. The program is sponsored by Bethany Terrace, Golf Mill Shopping Center, Maine Township MaineStreamers and Partners in Healthcare (North Shore Physicians Group). Health seminars and blood pressure screenings will be offered throughout the year every month on the second Wednesday. Call the Golf Mill management office, (847) 699-1070.</p>
<p class="body.sans">CJE SeniorLife is now accepting applications for its Robineau Residence, 7550 N. Kostner Ave., in Skokie. Robineau offers a residential community composed of 24 affordable units in a one-story building, in a warm, friendly setting designed to serve seniors, 62-years and older, who may need a helping hand. Staff is available on-site, 24 hours a day, in case of emergency. Additional supportive services are available through CJE. Applicants should qualify for subsidized housing under the provisions of the U.S. Department of Housing and Urban Development’s Section 8 program. An additional monthly service fee is required. Scholarships are available. For an application and a tour of Robineau, contact Dorothy Levant at (847) 675-8580.</p>
<p class="body.sans">From 9:30 a.m.-noon Wednesdays, social worker Cynthia Phon is at the Park Ridge Senior Center, 100 S. Western Ave., to help with issues of a personal nature or for resource information or referrals. Appointments not necessary; no charge. Free notary service available weekdays. Call (847) 692-3597 for appointment. These services are available at Park Ridge Senior Center for everyone, member or nonmember, Park Ridge resident or nonresident.</p>
<p class="body.sans">Several Park Ridge businesses are partnering with T-Mobile and the Cook County Sheriff’s Office to provide cell phones to senior citizens across Cook County. The Sheriff’s Department’s “Cell Phones for Seniors Program” provides senior citizens with refurbished cell phones they can use to dial 911 in case of an emergency. Ace Hardware Park Ridge, Le Peep Restaurant and the Brickton Art Center are joining T-Mobile in their mission to provide a lifeline for senior citizens in emergency situations. These companies have each placed drop boxes in their businesses to collect used cell phones from their customers and Park Ridge residents. Community residents can stop by any of these convenient locations to drop off their used cell phones to help the environment and help community seniors. For information on how to receive an emergency 911 phone, contact Cook County Sheriff’’s Office (773) 869-7878.</p>
<p class="body.sans">Mather’s – More Than a Cafe, 7134 W. Higgins Ave., invites adults 55 and older to experience professionally taught, free-to-moderate-priced programs such as lifelong learning programs, fitness classes, free blood-pressure checks and health screenings, free consumer seminars, special-interest workshops, special events and day trips. Call (773) 774-4804 for more information, except where noted. <span class="body.sans.bold">Chess Club </span>for checkmate champs and new people who want to learn the rules and basic strategies. Sessions are Wednesdays, at 1 p.m. <span class="body.sans.bold">Jazzercise</span> – Jazzercise is a fitness program that combines aerobic exercises with elements of jazz dance. A series of dance routines is set to popular music while incorporating yoga, Pilates, cardio-kickboxing, and other fitness styles. The classes move incrementally through different intensity levels, so anyone is welcome to join. Classes are held at 11 a.m. Wednesdays, $5.35. <span class="body.sans.bold">Line Dancing i</span>s offered at 11:15 a.m. on the first and third Tuesdays of each month. Each class costs $3.25. A variety of exercise classes fit for every level is available. Try the gentle-moderate exercise class, 11:15 Mondays and 10 a.m. Tuesdays that features a combination of seated and standing exercises for a complete cardiovascular workout. The moderate-high energy class is at 11 a.m. Thursdays and Fridays, giving more of a challenge with cardio, strengthening, stretching, and toning routines. Each class costs $3.25. <span class="body.sans.bold">Computer Classes</span> – All classes are four weeks and meet once a week for two hours. Begin with level one and advance through to level four. Classes are regularly forming and are offered every month. <span class="body.sans.bold">Trained AARP Tax</span>-Aide volunteers are preparing 2011 tax returns until April 9. Bring your 2010 tax return and 2011 income statements. Call (888) 600-2560 to schedule an appointment. <span class="body.sans.bold">Classic Looney Tunes</span> Cartoons will be featured by media historian Mike Delaney at 1 p.m. March 22. He will focus on the classic Warner Brothers cartoons created between 1930 and 1969 and the quirky artists who worked in the famous TermiteTerrace on the studio lot. Suggested donation is $8. <span class="body.sans.bold">Annette Isaacs </span>presents a glimpse of  her native country in “Culinaria Germania: The Delicious Dish on German Food” at 12:30 p.m. March 29. Suggested donation is $10 (includes German sweet treats). <span class="body.sans.bold">A dinner theater</span> program will feature the Norridge Those Were the Days Radio Players at 4:30 p.m. March 30, returning to the golden age of radio programming. Meal cost is $10/discount. Suggested donation for entertainment is $8.</p>
<p class="NormalParagraphStyle"> Illinois Secretary of State Jesse White’s office offers a free Rules of the Road Review course. The class is designed to give drivers, especially seniors and persons with disabilities, the knowledge and confidence needed to renew or obtain a driver’s license. Participants get an explanation of the driving exam and have the opportunity to take a practice written exam. Also, for those who qualify, the course offers information on disability parking placards as well as disability license plates. The Rules of the Road Review courses are offered throughout the state. Visit www.cyberdriveillinois.com or call 1-217-782-8893 or 1-888-261-5238 (TTY, NexTalk).</p>
<p class="subhead.big"> Support</p>
<p class="body.sans"> “Education and Support for You, Your Family, and Your Child with Mental Health Issues,” sponsored by the National Alliance on Mental Illness, Cook County North Suburban, will take place from 6:30-9 p.m. Wednesdays, April 25 to May 30, at the Maryville Scott Nolan Center, 555 Wilson Lane, Des Plaines. This is a free, six-week course for parents of children and adolescents dealing with mental health issues. Trained family members discuss getting an accurate diagnosis, latest research, therapies, problem-solving, crisis preparation, dealing with the school and juvenile justice systems, and transitioning from adolescence to adulthood. Diagnoses discussed include childhood bipolar disorder, depression, ADD/ADHD, anxiety disorders, OCD, ODD, and others. To register, call (847) 716-2252.</p>
<p class="body.sans">A Bullying Support Group begins April 5 for children ages 9-13 who have been bullied at school or elsewhere. Conducted at Park Ridge Psychological Services, 36 Main St., focus will be on empowering children with assertive skills, knowledge of when and how to solve the problem directly and when to notify adults. Group will meet every Thursday from 4-5 p.m. for eight weeks. Contact clinicians Kelly Laporte or Meghann Richko at (847) 692-6692, ext. 4 or 8.</p>
<p class="body.sans">“Understanding and Helping Grieving Children” will be discussed at 9:30 a.m. March 23 at Midwest Palliative and Hospice CareCenter, 2050 Claire Court, Glenview. The program is free and open to the general public. To register by March 16, contact Linda Rockwell at (847) 556-1778 or LRockwell@carecenter.org.</p>
<p class="body.sans">A “Memory Box” workshop will explore emotions related to the loss of a loved one while constructing a memory box. The program will be given from 10 a.m. to noon March 24 at Rainbow Hospice  Palliative Care, 1550 Bishop Court, Mount Prospect. Participants are encouraged to bring photos and /or small objects to be placed in the box. Other materials will be supplied. Registration fee is $15.</p>
<p class="body.sans">La Leche League, a breastfeeding support group, will meet at 10 a.m. March 16 at Healthy Babies, Happy Families, 8267 W Golf Road in Niles (Four Flaggs Shopping Center). Expecting and nursing mothers are invited to attend this series of meetings, continuing April 20, May 18, June 15. No registration is necessary. Babies are always welcome. Visit llli.org.</p>
<p class="body.sans">Weight Watchers at Work meets at the American Association of Nurse Anesthetists, 222 S. Prospect Ave. Weigh-in is at 11:15 a.m. followed by a meeting from 11:45 a.m.-12:15 p.m. This program will meet every Thursday at a cost of $39.95 per month. Contact Jeanne Robert at (847) 341-1028 or e-mail wwjro@comcast.net.</p>
<p class="body.sans">Midwest Palliative  Hospice CareCenter (2050 Claire Court, Glenview) grief support groups meet for eight weeks and are offered at no charge to the general public. The schedule for winter includes: Hope  Healing: Adult Loss, Thursdays, up to March 29, 6:30–8 p.m.; First Light: Spouse/Partner Loss, Wednesdays, up to March 28, 6:30–8 p.m.; Families with Children, Wednesdays, up to March 28, 6:30 p.m., (847) 556-1999; Drop-in Group, first and third Fridays of each month, 10:30 a.m.-noon. Call (847) 556-1777 to register. Registration deadline is four business days before the start date of each group. Visit www.carecenter.org/groupsupport.</p>
<p class="body.sans">“Polish Grief Support” is an ongoing support group for Polish-speaking bereaved who have lost a loved one any time during the past two years. It meets from 1-2:30 p.m. on the second Saturday of each month at Rainbow Hospice and Palliative Care, 1550 Bishop Court, Mount Prospect. Fee is $5 per session; To register call (847) 292-2342.</p>
<p class="body.sans">The Lutheran General Hospital Stroke Club for stroke survivors and their caregivers meets from 3-4:30 p.m. on the first Thursday of the month (except January and July) at the Outpatient Therapy Center, 9375 Church St., Des Plaines; use south entrance. Contact Meg Potterfield, (847) 723-4765.</p>
<p class="body.sans">Catholic Charities of the Archdiocese of Chicago invites those who have experienced the loss of a loved one to suicide to participate in its Loving Outreach to Survivors of Suicide (LOSS) meetings at its Northwest office, 1717 Rand Road, Des Plaines. The minimum age for the monthly meetings or eight-session groups is 18-years-old. If possible, call the LOSS office, (312) 655-7283, for an initial intake before the first meeting or visit www.catholiccharities.net/loss. Groups meet 7-9 p.m. on the second Sunday of each month and also on the second Wednesday of each month.</p>
<p class="body.sans">Families Anonymous is a support group for family members and friends who are concerned about and affected by the substance abuse or behavioral problems of a loved one. Group 831 meets at 10 a.m. every Friday at Carter Westminster Church, 4950 W. Pratt Ave., Skokie, in the basement; enter from parking lot in the rear. Group 173 meets at 7:30 p.m. every Monday (except holidays) at First United Methodist Church, 418 W. Touhy Ave., Park Ridge, in Parlor Room, south portion of main level; use entrance at rear (Grant Place), across from parking lot. No dues or fees required. First names only used at meetings to preserve individual anonymity. This is a nonprofessional and non-religious program. Call (773) 777-4442 or visit www.familiesanonymous.org.</p>
<p class="body.sans">MOMS Club of Northern Chicagoland holds weekly activities (such as playgroups, outings, museums, park dates) and monthly member meetings and Moms Night Out. Call (773) 853-2834 or visit http://sites.google.com/site/momsclubofnorthernchicago or e-mail chicagomomsclub@gmail.com.</p>
<p class="body.sans">One Hope United, formerly Kids Hope United, is seeking foster, adoptive parents to provide homes for at-risk children. Call (847) 245-6543 or visit www.onehopeunited.org.</p>
<p class="body.sans">The Maryville Crisis Nursery, 4015 N. Oak Park Ave., Chicago, offers twice-monthly tours of the facility. Tours are held on the first Tuesday of each month at 10 a.m. and on the fourth Tuesday at 4 p.m. The Maryville Crisis Nursery is a safe haven for children, newborn to age 6, whose families are experiencing crises in their lives, such as: job/medical issues, homelessness, domestic violence or other stressful situations. The nursery cares for children for up to 72 hours while parents concentrate on resolving the problems that are the root cause of the stress. There are no charges for services. Children are cared for by professionals and skilled childcare volunteers. The Maryville Crisis Nursery is available to those in need 24 hours a day, seven days a week. The 24-hour help line number is (773) 205-3637. For additional information, call (773) 205-3600.</p>
<p class="body.sans">The National Alliance on Mental Illness, Cook County North Suburban, invites the public to attend its Family Support Group for families of individuals with a mental illness. Program is free and meets 7-8:30 p.m. on the third Tuesday of every month at the Nesset Center, 1775 Ballard Road, north of Advocate Lutheran General Hospital in Park Ridge. Free parking. Call (847) 716-2252.</p>
<p class="body.sans">An Alzheimer’s Caregivers support group, co-sponsored by Advocate Medical Group and the Alzheimer’s Association, is offered monthly at the Nesset Pavilion on the campus of Advocate Lutheran General Hospital. Meetings are 1:30-3 p.m. the third Thursday of each month in the lower-level conference room of Nesset Pavilion, 1775 Ballard Road, Park Ridge. Meetings are free and no registration is required. Contact Sandy Guarise, (847) 318-2501.</p>
<p class="body.sans">The Neptune Society, the largest independent cremation company in the nation based in Des Plaines, is bringing comforting teddy bears to Chicago area children who are hurt, frightened or alone. The Neptune Society Teddy Bear Program names a teddy bear in honor of every person whose death care is handled by Neptune on the one-year anniversary of their death. The teddy bears are then donated to organizations such as Rainbow Hospice in Park Ridge and local fire departments to be given to a child in need.</p>
<p class="body.sans">The Stroke Club of Advocate Lutheran General Hospital meets 3-4:30 p.m. the first Thursday of the month at the Outpatient Therapy Center, Church and Potter avenues, Des Plaines. Call Megan Potterfield, (847) 723-6690.</p>
<p class="body.sans">Holding Onto Hope &#8211; Rainbow Hospice is a monthly daytime group for widowed people grieving the loss of a spouse. It meets 1-2:30 p.m. the fourth Wednesday of the month at the Park Ridge Non-Profit Center, 720 Garden St.  Registration is required. Admission is $5 per session. Call (847) 692-8884.</p>
<p class="body.sans">Rainbow Hospice’s Life Transitions Group is an ongoing support group for anyone who, as a general guideline, has been widowed for one to four years, meeting 7-8:30 p.m. the fourth Tuesday of the month at the Park Ridge Non-Profit Center, 720 Garden St., Park Ridge. The fee is $5 per session. Call (847) 692-8884.</p>
<p class="body.sans">Good Mourning Program will meet 6:45-8 p.m. every third Monday of the month at Lutheran General Family Care Center, 9375 Church St., Des Plaines. The program is a support group for children, teens and families who have lost a loved one through death. Preliminary interview is required before registration. To register, call Rainbow Hospice and Palliative Care Bereavement Support, (847) 692-8884.</p>
<p class="body.sans">Crohn’s  Colitis Foundation support group meets 7:30-9:30 p.m. every third Thursday of the month at Advocate Lutheran General Hospital, 1775 Dempster St., Room 1063, Park Ridge. The focus is to assist patients with Crohn’s disease or ulcerative colitis, their families, significant others and friends in coping more effectively with the illness. Call (847) 827-0404.</p>
<p class="body.sans">Resurrection Medical Center sponsors a variety of free cancer-support groups for both patients and their family members. All support groups are free and meet in the Cancer Conference Room (ground floor, Entrance C). Contact Carol Flanagan, (773) 792-5116:</p>
<p class="body.sans">The Cancer Support Group for cancer patients, families and friends meets monthly 7-8:30 p.m. every last Wednesday.</p>
<p class="body.sans">The Leukemia  Lymphoma Family Support Group for people with leukemia, lymphoma, myelodysplastic syndrome, multiple myeloma, Hodgkin’s Disease and their families meets every first Wednesday of the month.</p>
<p class="body.sans">The Butterfly Club is a support group for children ages 6 to 13 whose parent or caretaker has been diagnosed with cancer. The group meets every first Wednesday of the month. Registration and parental consent are required.</p>
<p class="body.sans">The Us Too! Prostate Cancer Support Group meets every second Wednesday of the month.</p>
<p class="body.sans">The Teen Cancer Support Group is for teens ages 13 to 18 whose parent or caretaker has been diagnosed with cancer. The group meets every third Wednesday of the month. Registration and parental consent are required.</p>
<p class="body.sans">Multiple Sclerosis Support Group meets the last Saturday of each month in the Resurrection Rehabilitation Center of Chicago, first floor, Professional Building, Entrance C. Call (773) 594-7856.</p>
<p class="body.sans">Alzheimer’s Support Group meets the second Tuesday of the month in the Health Management Classroom. The session is free. Call Health Management, (773) 792-5022.</p>
<p class="body.sans">Afterglow Support Group for stroke survivors and their family and friends meets the second Wednesday of the month in the Resurrection Rehabilitation Center of Chicago, first floor, Professional Building, Entrance C.</p>
<p class="body.sans">Parkinson’s Support Group meets the third Wednesday of the month 5-7 p.m. at Resurrection Rehabilitation Center of Chicago, first floor, Professional Building, Entrance C. Call (773) 594-7866.</p>
<p class="body.sans">Advocate Lutheran General Hospital is forming a support network for women living with breast cancer. The Breast Cancer Networking Group will meet 2-3 p.m. the third Tuesday of each month. The support group provides breast-cancer survivors the opportunity to share information and experiences with other women. The group will be at Lutheran General’s Center for Advanced Care, 1700 Luther Lane, Park Ridge, in the ground-floor conference room G104. Call (847) 723-8130.</p>
<p class="body.sans">Northwest Suburban Interstitial Cystitis/Painful Bladder Syndrome Support Group of Illinois meets at 7 p.m. the second Wednesday of each month in Advocate Lutheran General Hospital, 1775 Dempster St., Park Ridge, Conference Room 1064. E-mail bzarnikow@aol.com to be added to the e-mail list for meeting announcements.</p>
<p class="body.sans">Queen of All Saints hosts a weekly meeting for female survivors of sexual abuse. The meetings are 7-8:30 p.m. Mondays in the Benedict Center Chapel, 6275 N. Ionia. To participate in the confidential, 12-step program, call Queen of All Saints Rectory, (773) 736-6060. Additional meetings are 7-8:30 p.m. Fridays at St. Juliana Parish Center, 7200 Osceola Ave. Call Linda, (773) 271-2281.</p>
<p class="subhead.big"> Volunteers</p>
<p class="body.sans"> To meet the increasing needs of older adults who want to remain independent in their homes, Norwood Seniors Network, 6009 N. Nina Ave., Chicago, is seeking more volunteers to deliver freshly prepared low-cost meals each weekday to homes in northwest Chicago or nearby suburbs. Volunteers are asked to make a minimum commitment of twice a month deliveries, using mapped routes. Each route takes from one to two hours to complete, and deliveries must be completed between 11 a.m. to 1 p.m. Persons interested in volunteering must have their own vehicle and insurance. Call Kate Roche, director of volunteer services, at (773) 577-5329, email at kroche@norvolution.org, or visit www.norvolution.org.</p>
<p class="body.sans">The Center of Concern, 1580 N. Northwest Highway, Park Ridge, a not-for-profit that serves the elderly and low-income  families in the north and northwest city and suburbs, needs volunteers to help with a variety of medical, financial, legal, and computer issues. Hours are flexible. The center needs volunteers to: Provide friendly visits and transportation to elderly clients; make telephone reassurance calls to the homebound and frail elderly; install, troubleshoot, and maintain computer hardware, software, and networks; produce video for the center’s website or fundraising campaigns; promote the center on Facebook and other social media; assist with public relations and facilitate media coverage of center events; prepare income tax returns for center clients; provide Medicare counseling (federally funded by the Senior Health Insurance Program); and prepare simple wills and durable powers of attorney for health care and property. Call (847) 823-0453 or visit  www.centerofconcern.org.</p>
<p class="body.sans">The Park Ridge Youth Commission is seeking volunteers to assist in helping neighbors and other members of the community shovel snow this winter. The commission hopes to provide volunteers to residents in the community who cannot shovel their sidewalks and walkways or require some periodic shoveling assistance. Interested volunteers should e-mail Alderman Marty Maloney at martymaloney@gmail.com.</p>
<p class="body.sans">Volunteers are needed to serve as Court Watchers for Domestic Violence at the Skokie Courthouse. Being a Court Watcher is easy, convenient and rewarding. To volunteer for this very important program, contact Joanne Liberman at (847) 412-1577 or email Joanne at NonnyL@aol.com.</p>
<p class="body.sans">Individuals who have a few hours to spare are urged to join the Avenues to Independence Thrift Shoppe Team of Volunteers. Avenues is looking for friendly, hard-working men and women to help staff at the Thrift Shoppe, 7710 W. Touhy Ave. in Chicago. Volunteers are needed on a regular basis 10 a.m.-5 p.m. Tuesdays, Wednesdays, Fridays and Saturdays, or 1-8 p.m. Thursdays. Volunteers receive a discount. No experience is needed. All proceeds from the Thrift Shoppe help Avenues continue valuable programs for adults with developmental disabilities. Contact the store manager, Michael Frustini, (847) 292-0870, Ext. 771.</p>
<p class="body.sans">The Men’s and Women’s Association of Advocate Lutheran General Hospital is looking for new members. The community-based philanthropic and social organization raises funds for the hospital through a variety of events, including an annual golf outing, glove sale and concert. The organization’s donations have assisted the hospital in expanding programs, purchasing state-of-the-art medical equipment, and pursuing research and education initiatives. Yearly dues are $35. Call (847) 723-6105.</p>
<p class="body.sans"> The American Cancer Society is looking for people who wish to serve as a volunteer in the fight against cancer. Volunteers are needed to help provide services to cancer patients, including driving patients who have no transportation to their lifesaving treatment appointments. Volunteers are also needed to help plan fund-raising events such as Relay for Life and educate the public on cancer prevention and early detection. Schedules are flexible and training is provided. To learn more about these and other volunteer opportunities call the American Cancer Society, (708) 484-8541, or email raeann.spencer@cancer.org.</p>
<p class="NormalParagraphStyle"> Advocate Lutheran General Hospital is looking for people to join their volunteer staff. Volunteers are needed to provide service in many areas throughout the hospital. These include: delivering flowers to patient rooms, directing patients and visitors around the hospital, providing wheelchair assistance, assisting customers in the gift and flower shops, delivering newspapers and magazines to patients and giving comfort to families in waiting areas. Call (847) 723-6105, or visit www.advocatehealth.com/luth/about/community/volunteer.</p>
<p>Article source: <a href="http://parkridge.suntimes.com/news/11341162-418/park-ridge-community-calendar-for-the-week-of-march-22-2012.html">http://parkridge.suntimes.com/news/11341162-418/park-ridge-community-calendar-for-the-week-of-march-22-2012.html</a></p>]]></content:encoded>
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		<title>Inquiry lashes insurer</title>
		<link>http://www.business-telephone-systems.net/inquiry-lashes-insurer/</link>
		<comments>http://www.business-telephone-systems.net/inquiry-lashes-insurer/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 01:06:31 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/inquiry-lashes-insurer/</guid>
		<description><![CDATA[QUEENSLAND&#8217;S landmark floods commission has taken aim at the general insurer CGU, raising doubts over crucial assessments the insurer relied on in knocking back customer claims for flood damage. CGU, a unit of Insurance Australia Group, has also been singled out for its poor co-operation with the $15 million flood commission, being labelled as being [...]]]></description>
			<content:encoded><![CDATA[
<p>QUEENSLAND&#8217;S landmark floods commission has taken aim at the general insurer CGU, raising  doubts over crucial assessments the insurer relied on in knocking back customer claims for flood damage.</p>
<p>
CGU, a unit of Insurance Australia Group, has also been singled out for its poor co-operation with the $15 million flood commission,   being labelled as being &#8220;neither careful nor diligent&#8221; in its responses to questions while concerns were raised over the accuracy of some answers. </p>
<p>
The criticism comes amid plans outlined by IAG earlier this month to cut 600 jobs from CGU over   three years as part of a restructure of the business that specialises in selling insurance to small- and mid-sized business customers.</p>
<p>
The commission noted the heavy reliance by CGU on its loss assessors in deciding whether damage was due to riverine or storm water flooding, rather than using expert hydrologists. At the time of the disaster, many insurers, including CGU, did not cover for flooding from rivers.</p>
<p>
In at least one case rejected by CGU, an independent hydrologist used by the commission said information provided by the assessor was &#8220;barely sufficient&#8221; to support a conclusion that flooding caused damage.</p>
<p>
 &#8220;Any decision to deny a claim based solely on a loss assessor&#8217;s opinion or advice that flood had caused the damage would be questionable,&#8221; the commission said. At the same time the commission narrowed-in on CGU&#8217;s efforts by determining  whether flood damage occurred in getting staffers to ask customers 15 questions over the telephone rather than a site visit. About 340 claims were denied over the telephone.</p>
<p>
A CGU spokesman said the insurer had since overhauled its claims, customer communications and dispute systems. Since last month CGU had started providing automatic flood cover to policyholders, he added.</p>
<p>
&#8220;Every insurance company learnt a lot from the floods &#8211; in our case we resolved up to 5000 claims at once,&#8221; the spokesman said.</p>
<p>
In total, more than 58,400 claims commercial and household claims were made as a result of flooding that swept Queensland early last year. With insured losses of $2.4 billion this made it one of Australia&#8217;s most costly insurance events.</p>
<p>
While intense focus was put on insurers resisting flood claims at the time, figures compiled by the commission show the nation&#8217;s eight biggest insurers accepted  73 per cent of claims. </p>
<p>
Brisbane-based Suncorp, which provided automatic flood cover at the time, was the most supportive of claims, rejecting just 2 per cent. This was followed by AAMI, owned by Suncorp, which knocked back 23 per cent of claims, while CGU rejected 27 per cent.</p>
<p>
QBE emerged as one of the toughest on terms of insurance, knocking back nearly two-thirds of total claims from customers. This has also led to QBE having the highest proportion of claims that were subject to a dispute, the commission found.</p>
<p>
 The commission called on insurers  to tell policyholders who have had their claims denied what information  the insurer had relied on in making its decision.</p>
<p>
The Insurance Council of Australia noted the industry had already made substantive changes that addressed key concerns listed in the report. &#8220;Insurers are also pleased that the commission noted the extreme pressures the industry was under in January last year and that it had performed well under the circumstances,&#8221;   the council&#8217;s chief executive, Rob Whelan, said.</p>
<p>Article source: <a href="http://www.brisbanetimes.com.au/business/inquiry-lashes-insurer-20120318-1vdru.html">http://www.brisbanetimes.com.au/business/inquiry-lashes-insurer-20120318-1vdru.html</a></p>]]></content:encoded>
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		<title>CGU lashed over handling of claims</title>
		<link>http://www.business-telephone-systems.net/cgu-lashed-over-handling-of-claims/</link>
		<comments>http://www.business-telephone-systems.net/cgu-lashed-over-handling-of-claims/#comments</comments>
		<pubDate>Sun, 18 Mar 2012 17:54:37 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/cgu-lashed-over-handling-of-claims/</guid>
		<description><![CDATA[QUEENSLAND&#8217;S landmark floods commission has taken aim at the general insurer CGU, raising doubts over crucial assessments the insurer relied on in knocking back customer claims for flood damage. CGU, a unit of Insurance Australia Group, has also been singled out for its poor co-operation with the $15 million flood commission, being labelled as being [...]]]></description>
			<content:encoded><![CDATA[
<p>QUEENSLAND&#8217;S landmark floods commission has taken aim at the general insurer CGU, raising  doubts over crucial assessments the insurer relied on in knocking back customer claims for flood damage.</p>
<p>
CGU, a unit of Insurance Australia Group, has also been singled out for its poor co-operation with the $15 million flood commission,   being labelled as being &#8220;neither careful nor diligent&#8221; in its responses to questions while concerns were raised over the accuracy of some answers. </p>
<p>
The criticism comes amid plans outlined by IAG earlier this month to cut 600 jobs from CGU over   three years as part of a restructure of the business that specialises in selling insurance to small- and mid-sized business customers.</p>
<p>
The commission noted the heavy reliance by CGU on its loss assessors in deciding whether damage was due to riverine or storm water flooding, rather than using expert hydrologists. At the time of the disaster, many insurers, including CGU, did not cover for flooding from rivers.</p>
<p>
In at least one case rejected by CGU, an independent hydrologist used by the commission said information provided by the assessor was &#8220;barely sufficient&#8221; to support a conclusion that flooding caused damage.</p>
<p>
 &#8220;Any decision to deny a claim based solely on a loss assessor&#8217;s opinion or advice that flood had caused the damage would be questionable,&#8221; the commission said. At the same time the commission narrowed-in on CGU&#8217;s efforts by determining  whether flood damage occurred in getting staffers to ask customers 15 questions over the telephone rather than a site visit. About 340 claims were denied over the telephone.</p>
<p>
A CGU spokesman said the insurer had since overhauled its claims, customer communications and dispute systems. Since last month CGU had started providing automatic flood cover to policyholders, he added.</p>
<p>
&#8220;Every insurance company learnt a lot from the floods &#8211; in our case we resolved up to 5000 claims at once,&#8221; the spokesman said.</p>
<p>
In total, more than 58,400 claims commercial and household claims were made as a result of flooding that swept Queensland early last year. With insured losses of $2.4 billion this made it one of Australia&#8217;s most costly insurance events.</p>
<p>
While intense focus was put on insurers resisting flood claims at the time, figures compiled by the commission show the nation&#8217;s eight biggest insurers accepted  73 per cent of claims. </p>
<p>
Brisbane-based Suncorp, which provided automatic flood cover at the time, was the most supportive of claims, rejecting just 2 per cent. This was followed by AAMI, owned by Suncorp, which knocked back 23 per cent of claims, while CGU rejected 27 per cent.</p>
<p>
QBE emerged as one of the toughest on terms of insurance, knocking back nearly two-thirds of total claims from customers. This has also led to QBE having the highest proportion of claims that were subject to a dispute, the commission found.</p>
<p>
 The commission called on insurers  to tell policyholders who have had their claims denied what information  the insurer had relied on in making its decision.</p>
<p>
The Insurance Council of Australia noted the industry had already made substantive changes that addressed key concerns listed in the report. &#8220;Insurers are also pleased that the commission noted the extreme pressures the industry was under in January last year and that it had performed well under the circumstances,&#8221;   the council&#8217;s chief executive, Rob Whelan, said.</p>
<p>Article source: <a href="http://www.brisbanetimes.com.au/business/cgu-lashed-over-handling-of-claims-20120318-1vdru.html">http://www.brisbanetimes.com.au/business/cgu-lashed-over-handling-of-claims-20120318-1vdru.html</a></p>]]></content:encoded>
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		<title>Lakeland Networks Now Distributor for NEC Telephone Hardware</title>
		<link>http://www.business-telephone-systems.net/lakeland-networks-now-distributor-for-nec-telephone-hardware/</link>
		<comments>http://www.business-telephone-systems.net/lakeland-networks-now-distributor-for-nec-telephone-hardware/#comments</comments>
		<pubDate>Sun, 18 Mar 2012 11:42:20 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/lakeland-networks-now-distributor-for-nec-telephone-hardware/</guid>
		<description><![CDATA[Lakeland Networks, a full service internet services provider located in Bracebridge, Ontario offering a wide range of communication and IT services, announces that they have recently been approved as a distributor for NEC telephone hardware sales, the leading supplier for VoIP telephone systems. Bracebridge, Ontario (PRWEB) March 18, 2012 Lakeland Networks (http://www.lakelandnetworks.com), a Canadian ISP [...]]]></description>
			<content:encoded><![CDATA[<p class="first">   <span class="yshortcuts">Lakeland Networks</span>, a <span class="yshortcuts">full service internet services</span> provider located in <span class="yshortcuts">Bracebridge, Ontario</span> offering a wide range of communication and IT services, announces that they have recently been approved as a distributor for <span class="yshortcuts">NEC telephone hardware sales</span>, the leading supplier for <span class="yshortcuts">VoIP</span> <span class="yshortcuts">telephone systems</span>.</p>
<p>Bracebridge, Ontario (PRWEB) March 18, 2012 </p>
<p> Lakeland Networks (<a href="http://www.lakelandnetworks.com">http://www.lakelandnetworks.com</a>), a Canadian ISP company that delivers an extensive range of communication and IT services to business in Northern / Central / <span class="yshortcuts">Muskoka Ontario</span>, announces that they have recently been approved as a distributor for NEC telephone hardware sales, the leading supplier for VoIP telephone systems. Voice over Internet Protocol or VoIP, uses an internet connection to place and receive phone calls. It takes analog audio signals and turns them into digital data that can be transmitted over the internet. VoIP is the definitive telecommunications solution for business. This revolutionary technology is changing communication throughout the world. NEC is a multinational company and a leading player in telecommunications, IT systems, state of the art new technology and research development.</p>
<p>Serving Muskoka, Ontario, Lakeland Networks is the IT/Communication/ISP division of Lakeland Energies. Lakeland Networks is a full service internet services provider offering digital, internet, broadband, wireless services and complete IT services and support.  “We are extremely pleased to be able to offer our clients NEC telephone hardware. NEC manufactures a wide range of state of the art phones and applications that help businesses derive the greatest productivity from their telephone systems. Their UNIVERGE family of desktop phones, in-building wireless systems and softphones allow businesses to access tools, information, and communicate anywhere at any time, more quickly and with greater reliability. With many customizable options and advanced features, NEC phones are changing the way that companies communicate,” states <span class="yshortcuts">Bill Gispen</span>, Operations Manager of Lakeland Networks.</p>
<p>Lakeland Networks has also just recently expanded their services to include a new telephony systems division. Telephone hardware sales, cabling, VoIP services and traditional telephony solutions, are just some of the many services that Lakeland Networks’ new telephony systems division will incorporate. “The Lakeland Networks company mandate has always been to provide our local area with communication services that connect them to what is important in their lives. As an authorized partner with NEC Canada, we can do just that. Our approval as a NEC dealer and distributor of NEX telephone hardware allows us to offer our many clients the very latest in telecommunication technology,” adds Gispen. </p>
<p>About Lakeland Networks: Serving the Muskoka, Ontario, business community, Lakeland Networks is a full service ISP provider specializing in Fibre optic networking that delivers digital services and provides fast internet and clear broadband phone service. They offer complete ISP and IT services including wireless, site to site networking, phone systems, fibre optics, VoIP solutions, network support, website hosting, local IT support and consulting services. Their mission is to provide the Muskoka Business Community with communication services that connect them to what is important in their lives at competitive rates. For more information about Lakeland Networks, call: 705 646-1846 or visit their website: <a href="http://www.lakelandsenergy.com">http://www.lakelandsenergy.com</a>. </p>
<p>Contact Information:</p>
<p>Bill Gispen – Operations Manager</p>
<p>Lakeland Networks</p>
<p>196 Taylor Road</p>
<p>Bracebridge ON   P1L 1J9</p>
<p>705-646-1846</p>
<p>bgispen(at)lakelandenergy(dot)com</p>
<p><a href="http://www.lakelandnetworks.com">http://www.lakelandnetworks.com</a></p>
<p>Bill Gispen – Operations Manager<br />Lakeland Networks<br />705-646-1846<br /><a rel="nofollow" href="http://www.prweb.com/EmailContact.aspx?prid=9295429">Email Information</a></p>
<p></p>
<p>Article source: <a href="http://news.yahoo.com/lakeland-networks-now-distributor-nec-telephone-hardware-065942376.html">http://news.yahoo.com/lakeland-networks-now-distributor-nec-telephone-hardware-065942376.html</a></p>]]></content:encoded>
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		<title>10 notable telecom deals in Canada</title>
		<link>http://www.business-telephone-systems.net/10-notable-telecom-deals-in-canada/</link>
		<comments>http://www.business-telephone-systems.net/10-notable-telecom-deals-in-canada/#comments</comments>
		<pubDate>Sat, 17 Mar 2012 17:07:37 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/10-notable-telecom-deals-in-canada/</guid>
		<description><![CDATA[Bell Canada&#8217;s deal to buy Astral Media Inc. is just one in a long list of deals made by communications giants in Canada that add up to billions of dollars. Here&#8217;s a look at some of the bigger industry shifts in recent years. Last year, Rogers and Bell pooled their resources and bought a majority [...]]]></description>
			<content:encoded><![CDATA[<p class="first" />
<p>Bell Canada&#8217;s deal to buy Astral Media Inc. is just one in a long list of deals made by communications giants in Canada that add up to billions of dollars. Here&#8217;s a look at some of the bigger industry shifts in recent years. </p>
<p>Last year, Rogers and Bell pooled their resources and bought a majority stake in Canada&#8217;s biggest sports franchise company, Maple Leaf Sports and Entertainment. The two companies, fierce rivals in the business of cellphone and internet services, each paid the Ontario Teachers&#8217; Pension Plan about $533 million for a 37.5 per cent chunk of the sports ownership company. MLSE owns the NHL&#8217;s Toronto Maple Leafs, the AHL&#8217;s Toronto Marlies, the NBA&#8217;s Toronto Raptors and Major League Soccer&#8217;s Toronto FC.</p>
<p>In 2010, Rogers bought Ontario newtwork operator Atria Networks. The Kitchener, Ont.-based company is considered a fibre-optic asset and has more than 1,000 clients in the public sector and in small to medium-sized businesses. Atria was purchased for about $425 million.</p>
<p>In 2010, Bell aquired Quebec-based Hypertec Availability Service&#8217;s data hosting division in a move to expand Bell&#8217;s data hosting servies for government and corporate clients.</p>
<p>In 2009, Telus acquired Black&#8217;s Photo Corporation, a national imaging and digital retailer. Black&#8217;s was established in the 1930s and offers printing services, digital camera equipment and accessories, as well as frames and albums. The deal was worth approximately $28 million.</p>
<p>In 2009, Bell bought 750 Canadian The Source stores to enhance the growth of its wireless, digital TV, internet and home phone services. The consumer electronics retailer operated as Radio Shack in Canada until 2005.</p>
<p>In 2008, Telus merged with Emergis, an electronic health-care solutions provider. Emergis is involved with health-related claims processing, health record systems and pharmacy management, among other services. The company works with insurance companies, financial institutions hospitals and corporations in Canada.</p>
<p>In 2007, Rogers Media paid $375 million for five Citytv stations in Toronto, Winnipeg, Edmonton, Calgary and Vancouver. The stations were initially part of CTVglobemedia&#8217;s $1.7-billion purchase of CHUM Ltd. but the CRTC ordered the sale of the Citytv stations because of competition concerns.</p>
<p>In 2004, Rogers bought Microsell Telecommunications, the operator of the Fido cellphone network. The friendly takeover was worth about $1.4 billion.</p>
<p>In 2004, Telus merged with Adcom, a Canadian videoconferencing company, in a transaction listed at slightly less than $15 million. Adcom creates videoconferencing products like integrated boardrooms and theatres.</p>
<p>In 1999, Altantic Canadian companies Island Telecom, Bruncor, NewTel Enterprises and Maritime Telephone and Telegraph Company merged to form Aliant. Then in 2006, Bell and Aliant merged operations.</p>
<p>Article source: <a href="http://ca.news.yahoo.com/10-notable-telecom-deals-canada-165529258.html">http://ca.news.yahoo.com/10-notable-telecom-deals-canada-165529258.html</a></p>]]></content:encoded>
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		<title>Onslaught of Surveys Is Fraying Customer Patience</title>
		<link>http://www.business-telephone-systems.net/onslaught-of-surveys-is-fraying-customer-patience/</link>
		<comments>http://www.business-telephone-systems.net/onslaught-of-surveys-is-fraying-customer-patience/#comments</comments>
		<pubDate>Sat, 17 Mar 2012 04:54:16 +0000</pubDate>
		<dc:creator>business</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.business-telephone-systems.net/onslaught-of-surveys-is-fraying-customer-patience/</guid>
		<description><![CDATA[Businesses want your opinion of them, too, and their requests for feedback, like relentless tugs on the sleeve, now seem to come with every purchase, every call to a customer service department and every click of a mouse that is followed with a pop-up ad pleading with users to take a survey about the “Web [...]]]></description>
			<content:encoded><![CDATA[<p>
Businesses want your opinion of them, too, and their requests for feedback, like relentless tugs on the sleeve, now seem to come with every purchase, every call to a customer service department and every click of a mouse that is followed with a pop-up ad pleading with users to take a survey about the “Web site experience.”        </p>
<p>
On the telephone, in the mail, on their computers, smartphones and iPads, American consumers are being solicited as never before to express their feelings about coffeemakers, hand creams, triple-bypass operations, veterinarians, dry cleaners and insurance agents.        </p>
<p>
One reason is that software companies like SurveyGizmo and QuestionPro have made it possible for small companies to create customer surveys at a fraction of the cost of traditional surveys done by established research companies. Businesses of all sizes, desperate to lock in customer loyalty, see surveys as a window into the emotional world of their customers and a database that will offer guidance on how to please them.        </p>
<p>
“It’s like the gold rush now,” said Jonathan D. Barsky, a founder of Market Metrix, which develops systems for measuring customer satisfaction in the hospitality industry. “Anyone who can craft a customer survey and throw it on the Internet is doing it.”        </p>
<p>
There is no way to determine exactly how many consumer satisfaction surveys are completed each year, but Mindshare Technologies, a small company that conducts and analyzes on-the-spot electronic surveys, says it completes 175,000 surveys every day, or more than 60 million annually.        </p>
<p>
ForeSee, an offshoot of the American Customer Satisfaction Index in Ann Arbor, Mich., a company that measures consumer sentiment about business and government, says it collected 15 million surveys in 2011.        </p>
<p>
Consumer patience may be fraying under the onslaught. The constant nagging has led to a condition known as survey fatigue and declining response rates over the last decade.        </p>
<p>
“The frequent requests to fill out these surveys, especially with no incentives, have been so annoying that people just stop doing it,” said Richard L. Oliver, a professor of management at Vanderbilt University and the author of the <a href="http://topics.nytimes.com/topics/reference/timestopics/subjects/t/textbooks/index.html?inline=nyt-classifier" title="More articles about textbooks." class="meta-classifier">textbook</a> “Satisfaction: A Behavioral Perspective on the Consumer” (McGraw Hill, 1996). “In the old days, you felt as though you had been selected to represent the community, or even the nation. But this is the information age, and people know their information is worth something.”        </p>
<p>
If customers balk at taking what can feel like an SAT test, the fault may lie with the surveys themselves. Many businesses, often against the advice of the experts they have hired to construct their questionnaires, cannot resist the urge to ask, ask and ask yet again. Exasperated consumers, assured that the survey will take only five minutes to complete, often bail out as they approach the 10-minute mark.        </p>
<p>
Kimberly Nasief, the owner of Measure Consumer Perspectives, a company that sends mystery shoppers into stores, fills out customer satisfaction surveys out of professional interest. She recently wrote a screed <a title="A post about surveys on the blog." href="http://servicewitch.com/2012/01/17/the-good-bad-and-ugly-of-customer-satisfaction-surveys/">on her blog, Service Witch</a>, about the excessive length and lack of focus in most online surveys.        </p>
<p>
“The one that broke my back was a survey for Babies ‘R’ Us,” she said in an interview. “I wrote a blog entry, ‘<a title="The post." href="http://servicewitch.com/2012/01/16/infant-who-begins-babies-r-us-customer-satisfaction-survey-dies-of-old-age/">Infant Who Begins Babies “R” Us Customer Satisfaction Survey Dies of Old Age</a>.’ ”        </p>
<p>
In an act of revenge, she has <a title="Her YouTube page." href="http://www.youtube.com/user/TheServiceWitch/videos">posted videos on YouTube</a> showing the painful process of filling out her least favorite surveys, from Walmart, Wendy’s, Continental Airlines, and Jo-Ann Fabric and Craft Stores — this last is an epic requiring two videos.        </p>
<p>
To counter survey fatigue, companies are pressing consumers with renewed urgency. On their register receipts, stores like Walmart, Petco and Rite Aid include a Web address and an invitation to fill out a survey, with the chance to win a prize. At Staples, the prize is a $5,000 store card.        </p>
<p>
In the auto industry, which tries to measure customer satisfaction at every possible stage, from the first tentative Web search to the last service visit, the assessment ritual can become a kind of performance.        </p>
<p>
Sales representatives have been known to show pictures of their wives and children as they plead for a favorable review in their dealership’s satisfaction survey. Some show their customers a sample survey already ticked off with top marks in every rating category. Dealers sometimes throw in a free tank of gas or a free oil change as a quid pro quo.        </p>
<p>Article source: <a href="http://www.nytimes.com/2012/03/17/business/onslaught-of-surveys-is-fraying-customer-patience.html">http://www.nytimes.com/2012/03/17/business/onslaught-of-surveys-is-fraying-customer-patience.html</a></p>]]></content:encoded>
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